Maxspect LED

May 23, 2016

Chris Conti agent wrote

Sounds like one of the driver coils has failed on your Maxspect Razor. Please let me know if you are willing to open up the Razor and provide us with a photo of the driver board.

Razor service manual attached.

R420R Service Manual v1.2.pdf

May 23, 2016

Richard wrote

I can do that, looks like there is a driver board at both ends of the fixture, do you need to see both?
thanks
rw

May 23, 2016

Chris Conti agent wrote

The driver board is at the end where the power enters the fixture, the other end is the control board. I just need to see the driver board end.

May 23, 2016

Richard wrote

Ok thanks for your help, Ill try to get a picture in the next day or two.
rw

May 23, 2016

Chris Conti agent wrote

Thanks, I'll keep a look out for it.

May 27, 2016

Richard wrote

Chris here are a couple pictures, thanks

spector1.jpg

spector2.jpg

spector3.jpg

May 27, 2016

Richard wrote

Not sure if pics posted first time

spector1.jpg

spector2.jpg

May 27, 2016

Lindsey Hill agent wrote

The driver coil has failed on your Maxspect Razor. We have a kit that I can send you with all of the replacement parts necessary to return your Razor to working condition. The repair is very easy, all that is needed is a Phillips head and small flathead screwdrivers. Otherwise you can return the Razor to us and we will perform the service for you.

Replacement parts to ship to you are $75.00 + shipping, in house service by CoralVue are $100.00 + return shipping. Pricing is for each unit.

Please let me know how you would like to proceed.

May 27, 2016

Richard wrote

I think I can replace it myself, what parts do I need?
thanks

May 27, 2016

Lindsey Hill agent wrote

These are the parts you would receive for $75 plus shipping cost:

1 pc Razor driver board
1 pc Razor end plate with cord attached
1 pc Razor black square plastic cover

If you would like to place the order, please call me at 985-718-1472 to provide payment and shipping information.

Thanks

May 27, 2016

Richard wrote

Called and left you a message. Can I order thru the website?
thx

May 27, 2016

Lindsey Hill agent wrote

These parts are not on the website. I tried calling you back.

Jun 01, 2016

Lindsey Hill agent wrote

Hi Richard,

If you can provide your email address, I will send you an invoice and tracking # for your order.

Thanks

Jun 12, 2016

Richard wrote

I replaced the driver, still no blue lights. Any idea what is wrong?
Thanks

Jun 13, 2016

Lindsey Hill agent wrote

Can you please provide close up photos of all of the LED pads with the lens covers removed?

Jun 14, 2016

Richard wrote

I took pictures of the leds with the covers on while i had it out of the canopy . it is a pain to get it out will these work ? thx

20160612_113713.jpg

20160612_113709.jpg

20160612_113703.jpg

Jun 14, 2016

Lindsey Hill agent wrote

Those photos will work. I can see that your B2 P actinic chips have failed as they have brown circles around them and should be white. The LED pads need to be replaced as well. They can be purchased on our website using the following link if you'd like to do the repair yourself.

http://www.coralvue.com/maxspect-razor-15000k-led-pad
(the 15000k pads have replaced the 16000k pads that you have in your Razor)

We also offer the repair service for $100 plus return shipping. If you would rather send it into us for service, I will give you 50% off the repair since you already purchased the driver board kit.

Let me know how you would like to proceed.

Jun 14, 2016

Richard wrote

does the repair service include parts ?
thx

Jun 14, 2016

Lindsey Hill agent wrote

Yes it includes all parts and labor.

Jun 14, 2016

Richard wrote

how much are the pads if i do the repair?

Jun 14, 2016

Lindsey Hill agent wrote

The pads are $60 each plus shipping.

Jun 14, 2016

Richard wrote

would like to send it to you for repair how do we set that up ?

Jun 14, 2016

Lindsey Hill agent wrote

Please send your fixture (Razor only, no need to send power supply), in the proper packing materials to:

CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 9175

Please include a note with your RMA#, return address, email address, phone number and a brief description of the problems.

The Razor has a 1yr warranty. Out of warranty repairs are $100 plus shipping. Please include a copy of your invoice from ordering the driver board and we will credit you that amount toward the cost of the repair.

We will contact you for payment once your Razor is repaired and ready to ship back to you.

Jun 14, 2016

Richard wrote

i cannot find the invoice will that be a problem ?

Jun 14, 2016

Lindsey Hill agent wrote

No not a problem. I was able to look it up

Jun 15, 2016

Richard wrote

Ok thanks, will get it sent out in the next couple days

Jun 15, 2016

Lindsey Hill agent wrote

We'll be on the lookout for it!

Aug 09, 2016

Richard wrote

I finally was able to send the fixture to you today, have been traveling a lot.
Thanks

Aug 10, 2016

Chris Conti agent wrote

OK, we'll keep a look out for its arrival.

Aug 12, 2016

Chris Conti agent wrote

Richard,

All set and ready to go, please follow the link below to pay for the repair. Repair fee includes return shipping:

http://www.coralvue.com/maxspect-razor-repair-service

RMA# 9175

Aug 13, 2016

Richard wrote

Thanks for the quick turn around. Lindsey had told me earlier that the cost of the driver board I had already replaced would be deducted from the cost of this repair, doesnt appear that this was done.
thx

Aug 15, 2016

Chris Conti agent wrote

Please call me at 985-718-1465, I'll deduct the price of the driver board.

Aug 16, 2016

Danielle P. agent wrote

Your razor shipped yesterday
FedEx
670737669811

Aug 20, 2016

Richard wrote

I received my light back and it wont turn on at all. Tried it with 2 different power sources and nothing works, display doesn't come on. Not sure what to do next
thx

Aug 22, 2016

Chris Conti agent wrote

Is the green LED indicator light lit on the power supply?

Aug 22, 2016

Richard wrote

yes it is

Aug 22, 2016

Chris Conti agent wrote

Unfortunately I'm going to request that you send it back to us.

Aug 22, 2016

Richard wrote

ok same rma #

Aug 22, 2016

Richard wrote

ok same rma # ?

Aug 22, 2016

Chris Conti agent wrote

Yes, same RMA#.

Aug 22, 2016

Richard wrote

will try to get it sent tonight

Aug 22, 2016

Chris Conti agent wrote

Thanks, will keep a lookout for it's arrival.

Aug 25, 2016

Chris Conti agent wrote

Sorry, a connector came loose during shipping:

FedEx
670737671557

Aug 25, 2016

Richard wrote

Ok thanks. Just for future reference where was the connector loose ? I took a quick look where the cord enters the fixture but didnt see anything obvious.

Aug 26, 2016

Danielle P. agent wrote

The white 4 pin connector that connects the driver board to the control board.