Jul 10, 2017
Steve Morvay
wrote
We have the Razor 16k fixture (SN R4A16K-1308-8224) that has experienced the outer blue lights not working. The inner LEDs all function properly but the outer diodes have stopped. This seems to be a common problem but we wanted to get your advice as to how to proceed.
Reply
11 Answers
Jul 10, 2017
Chris Conti
agent
wrote
I believe one or more of the LED boards may have a bad chip that is draining the power on the blue channel. Please let me know if you are willing to open up the Razor, remove the lens cover and take photos of all three LED boards.
Razor service manual attached.
Razor service manual attached.
Jul 12, 2017
Steve Morvay
wrote
Chris -
Here are the pictures of the interior of the unit.
Here are the pictures of the interior of the unit.
Jul 12, 2017
Chris Conti
agent
wrote
I recommend replacing the LED pads.
If you are willing to send in for service we will replace all LED pads and upgrade to the 120 degree reflectors for $100.00 + $20.00 return shipping.
Otherwise you can purchase the LED pads / reflectors and install yourself.
http://www.coralvue.com/maxspect-razor-15000k-led-pad
http://www.coralvue.com/maxspect-razor-r420r-120-degree-white-reflector
The 15000K version replaced the 16000K.
If you are willing to send in for service we will replace all LED pads and upgrade to the 120 degree reflectors for $100.00 + $20.00 return shipping.
Otherwise you can purchase the LED pads / reflectors and install yourself.
http://www.coralvue.com/maxspect-razor-15000k-led-pad
http://www.coralvue.com/maxspect-razor-r420r-120-degree-white-reflector
The 15000K version replaced the 16000K.
Jul 12, 2017
Steve Morvay
wrote
Chris -
Sending it in for repair may be our choice since we would need to replace three pads and relectors. Where do we send it and how is the payment handled? Do you invoice us or do we send payment with the unit?
Sending it in for repair may be our choice since we would need to replace three pads and relectors. Where do we send it and how is the payment handled? Do you invoice us or do we send payment with the unit?
Jul 12, 2017
Chris Conti
agent
wrote
Please return to:
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 7714
Please include a note with your return address, email address, phone number and a brief description of the problems. Out of warranty repairs are $100.00 + $20.00 return shipping.
Do not send the power supply or mounting hardware. Turnaround time is 2 days in our service center.
I will send a payment link when service is completed.
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 7714
Please include a note with your return address, email address, phone number and a brief description of the problems. Out of warranty repairs are $100.00 + $20.00 return shipping.
Do not send the power supply or mounting hardware. Turnaround time is 2 days in our service center.
I will send a payment link when service is completed.
Jun 22, 2018
Steve Morvay
wrote
Chris -
We were unable to do this last year but still have the same issue on two units. Are we still able to do this or do we need an additional return ticket? Thanks.
We were unable to do this last year but still have the same issue on two units. Are we still able to do this or do we need an additional return ticket? Thanks.
Jun 22, 2018
Chris Conti
agent
wrote
Send using the info I provided last year. Only change is the repair fee went up slightly.
Out of warranty repairs are $120.00 each + $20.00 return shipping.
Out of warranty repairs are $120.00 each + $20.00 return shipping.
Jun 24, 2018
Richmond Phan
wrote
This happened to me. There's a loose wire that needs to soldered in the in the panel that's between the lights that work and dont work. Hope this helps
Jun 25, 2018
Chris Conti
agent
wrote
Please put info about the loose wire on the note when you return.
Sep 24, 2018
Nick Jamerson
agent
wrote
Update: The shipment arrived and it is now in queue to be looked on by one of our technicians.
Sep 24, 2018
Chris Conti
agent
wrote
Your Razor is all set and ready to go, please follow the link below to pay for the repair. Repair fee of $120.00 + return shipping:
https://www.coralvue.com/maxspect-razor-repair-service
RMA# 7714
https://www.coralvue.com/maxspect-razor-repair-service
RMA# 7714