Nov 17, 2020
Thomas Miller
wrote
Just purchased Gyre 2K with a dual pump controller. I connected my existing 3K as well but the 3K will only run about 1/2 speed. The literature says the controller is backward compatible with the 3k. The 3k runs fine with the old controller.
Reply
6 Answers
Nov 18, 2020
Angie Brumfield
agent
wrote
Make sure you have the correct pump selected in the app, if you don't the pump will not work properly.
Nov 18, 2020
Thomas Miller
wrote
The setting is for the icecap 3000
Nov 18, 2020
Angie Brumfield
agent
wrote
I only see one pump connected to your controller and it is set to IceCap 2000, do you have a 2K pump as well?
Nov 18, 2020
Thomas Miller
wrote
Yes I purchased a 2k with controller yesterday
I have an existing 3k the I tried to put on channel 2
I’m also talking to carlos
I have an existing 3k the I tried to put on channel 2
I’m also talking to carlos
Nov 18, 2020
Angie Brumfield
agent
wrote
I see your ticket, I will resolve this conversation since he is helping you now.
Nov 18, 2020
Thomas Miller
wrote
Ok thanks