Jan 12, 2021
Justin Shepherd-Helm
wrote
The x1 bluetooth model does not dose per the planned schedule I have set up. Ive tried different times, did every day and even selected each week day to dose. I have it set on 12 dosing times for a total of 8mL through out the day. Ive sat by my pump for a couple hours to see if the time schedule was off(didnt dose), checked the volume remaining after i had returned home for work(no change). Does the pump have to have constant bluetooth connection with my phone to keep its schedule? Im lost on whats wrong and have to use the manual dose feature to meet my tanks needs.
Reply
9 Answers
Jan 12, 2021
Nick Jamerson
agent
wrote
Please provide us with the following:
1. Proof of purchase with purchase date (PDF, JPG, GIF or PNG format)
2. The serial number on the back of the pump
3. Current shipping address
1. Proof of purchase with purchase date (PDF, JPG, GIF or PNG format)
2. The serial number on the back of the pump
3. Current shipping address
Jan 12, 2021
Nick Jamerson
agent
wrote
The x1 should keep its programming as long as you save after changing. I suspect that the doser is malfunctioning
Jan 13, 2021
Christopher Roff
wrote
I am currently experiencing a similar problem. The planned program will run once and then will stop dosing. I have watched my doser to confirm that it is not running the program.
Jan 13, 2021
Nick Jamerson
agent
wrote
Ok ineed you proof of purchase
Jan 13, 2021
Nick Jamerson
agent
wrote
Please provide us with the following:
1. Proof of purchase with purchase date (PDF, JPG, GIF or PNG format)
2. The serial number on the back of the pump
3. Current shipping address
1. Proof of purchase with purchase date (PDF, JPG, GIF or PNG format)
2. The serial number on the back of the pump
3. Current shipping address
Jan 13, 2021
Christopher Roff
wrote
Is there a way that I can send you this in a secure manner
Jan 13, 2021
Nick Jamerson
agent
wrote
You need to submit a ticket at Coralvue.com under get help with a product and click on contact support
Apr 13, 2021
Luis Coronel
wrote
Hi anyone can help me with the same problem? I did everything and nothing work. I reinstalled the app several times, I scheduled manually and nothing, I tried the quick plan and nothing. This is driving me crazy. I think I lost my money with this pump.
Apr 14, 2021
Angie Brumfield
agent
wrote
Please go to https://support.coralvue.com/submit_ticket and submit a ticket, one of our reps will be able to help you troubleshoot your pump.