Why not reply to the mail?

Dec 06, 2013
小山 拓 wrote
order # 100000327
The ordered goods do not reach.
I have an email to support, but the reply does not come at all. 
Are you going to ignore how long?
Please reply as soon as possible.

Taku Koyama
Reply
2 Answers
Avatar image
Dec 09, 2013
Jeremy Rykiel agent wrote
Here is shipping. It shipped 11/18.
CJ223569405US
Dec 23, 2013
System wrote
Your ticket has been closed and marked as resolved due to inactivity. If this is not the case, just reply to this email to reopen the ticket.