Jan 14, 2019
Chad Kiper
wrote
Just received my ICV6 today.
2.4 GHz Router/Channel
Does not connect. Times out.
I can connect via ICV6 to phone. But not through the router.
Any help? Ability to connect with this on my network is a must. I can't be switching to direct mode(ICV6 to phone) every time I need to change something. Was about to order a Recurve but I can't if I am forced to change my phone's WiFi access every time I want to tinker with my pumps or a new light.
Thanks in advance.
2.4 GHz Router/Channel
Does not connect. Times out.
I can connect via ICV6 to phone. But not through the router.
Any help? Ability to connect with this on my network is a must. I can't be switching to direct mode(ICV6 to phone) every time I need to change something. Was about to order a Recurve but I can't if I am forced to change my phone's WiFi access every time I want to tinker with my pumps or a new light.
Thanks in advance.
Reply
11 Answers
Jan 15, 2019
Carlos
agent
wrote
What type of security protocol are you running on the router?
Jan 15, 2019
Chad Kiper
wrote
WPA2 Personal.
Should I change to WEP?
Should I change to WEP?
Jan 15, 2019
Carlos
agent
wrote
I would suggest try to switch to WEP just temporarily and see if it works. If it does work then you know that the WPA2 setting you currently have is not compatible.
Jan 15, 2019
Chad Kiper
wrote
Ok. I just went and looked. I can't switch to WEP. I would have to go back and setup everything in my home that's running off of 2.4 again. Mainly all of my smart devices.
Who can I contact for troubleshooting and support? I appreciate your speedy replies. Much appreciated.
Who can I contact for troubleshooting and support? I appreciate your speedy replies. Much appreciated.
Jan 15, 2019
Carlos
agent
wrote
The unit will only run in 2.4GHz network so please make sure that you are connecting to that. if you are trying to connect to 5GHz, it wont work. Also make sure that your encryption is WPA2 with AES (WPA2-AES). We have seen issues when people try to connect to WPA2 with AES and TKIP (WPA2-AES/TKIP).
Jan 15, 2019
Chad Kiper
wrote
I'm on 2.4ghz
Again, Who do I contact for tech support etc? I need to work this out today. I'm off today and need to get it working or return all of the maxspect products. I chose maxpsect and paid the higher price for this very feature. I like to sit on my couch and make adjustments. :)
Again, Who do I contact for tech support etc? I need to work this out today. I'm off today and need to get it working or return all of the maxspect products. I chose maxpsect and paid the higher price for this very feature. I like to sit on my couch and make adjustments. :)
Jan 15, 2019
Carlos
agent
wrote
You can submit a private ticket or email support@coralvue.com.
Jan 15, 2019
Chad Kiper
wrote
Thanks, Carlos. I just submitted my ticket. I appreciate you and your hard work.
Jan 15, 2019
Chad Kiper
wrote
I just Noticed you guys are in Slidell! I'm in Mobile. Gulf coast Neighbors!!
Jan 15, 2019
Carlos
agent
wrote
hahah! Awesome.
Jan 15, 2019
Carlos
agent
wrote
One last thing, make sure that your router has UPnP enabled. We have seen some issues when it is disabled.