202s is extremely loud.

Apr 04, 2016

Carlos agent wrote

How old is the skimmer? Are you using the cap on one of the air intakes of the silencer? The more information you can provide us, the better we will be able to help you.

Nov 21, 2016

Chris Wincek wrote

sorry i never saw this..i have the newer model almost a year old and the air intake hose connects to the bottom of the silencer..it still sounds like an jet liner taking off so any advice would be greatly apprectiated

Nov 21, 2016

Carlos agent wrote

Are you using the cap on one of the air intakes of the silencer? The more information you can provide us, the better we will be able to help you.

Nov 21, 2016

Chris Wincek wrote

There was no cap for one of the silencers. Should I try closing one off?

Nov 21, 2016

Chris Wincek wrote

Put a cap on it. No real difference in noise

Nov 22, 2016

Jeremy Rykiel agent wrote

How deep of water is the skimmer sitting in? Have you inspected the venturi for any foreign objects or buildup? If you close the airline does the noise go completely away?

Nov 22, 2016

Chris Wincek wrote

It's at 8 inches and I've inspected and cleaned everything hoping something was loose. If I pinch the airline it does become significantly more quiet.

Nov 22, 2016

Chris Wincek wrote

Thanks for the help you two. Hope yall can help me!

Nov 23, 2016

Carlos agent wrote

Can you post a video of the skimmer running so we can see the setup?

Nov 23, 2016

Chris Wincek wrote

Let me know if this works

20161123_104232.mp4

Nov 23, 2016

Carlos agent wrote

You got egg crate under the skimmer. Sounds like the skimmer is not using the rubber pegs under it and acrylic is touching the egg crate directly so there is no dampening. The rubber feet help dampen the vibration from the pump.

Nov 23, 2016

Chris Wincek wrote

There's no vibration that's audible when the airline is pinched though. Doesn't seem like this noise is due to vibration. It's a loud suction noise

Nov 23, 2016

Carlos agent wrote

That's because then the pump is only pulling water and no air. If the pump is pulling just water, there is no shredding and the impeller is actually working less than if it was pulling air and shredding it at the same time.

Nov 23, 2016

Chris Wincek wrote

Ok, I'll find a flat surface to put it on and see if that helps

Nov 23, 2016

Chris Wincek wrote

Well, that had zero effect on the noise level. It looks like the pump is 1/16" from its rubber pegs from hitting the bottom the skimmer plate..

Nov 25, 2016

Chris Wincek wrote

Have you guys given up as well?

Nov 25, 2016

Chris Wincek wrote

So, I'm basically screwed here? Just have to deal with a defective skimmer?

Nov 25, 2016

Chris Wincek wrote

Took the skimmer out, put pump, diffuser, and air line in tank on flat surface and still loud. The pump is defective or you're misadvertising a quiet skimmer for a loud one. I'm going to start putting a legitimate reviews on retailers so people know to stay away from this model.

Nov 28, 2016

Carlos agent wrote

Please start a private ticket and one of the reps will help you get the pump fixed. Be sure to include proof of purchase as well as the serial number on the back of the pump.

Dec 12, 2016

Chris Wincek wrote

Well, I've done that and have been waiting ever since. This is getting to be a bit rediculous.

Dec 13, 2016

Carlos agent wrote

I am sorry. Reef Octopus is still trying to recreate the issue and trying to narrow it down to either the pump or the skimmer itself.

Dec 13, 2016

Chris Wincek wrote

Wouldn't it be better to get my unit back and test that and the other people that have said they're extremely loud instead of trying to recreate the issue? There's multiple people stating that this is not a quiet skimmer as advertised.

Dec 13, 2016

Carlos agent wrote

We can definitely do that. Have you started a ticket?

Dec 13, 2016

Chris Wincek wrote

Not since we've communicated via email. I can do that if need be. Still have the original box.

Dec 13, 2016

Carlos agent wrote

Please start a ticket so we can get your information and get this resolved.

Dec 13, 2016

Chris Wincek wrote

Do I need to resend you my invoice again?

Dec 13, 2016

Chris Wincek wrote

And we already have a ticket on this issue #DPO-UNIJF-130.

Jan 23, 2017

Kevin wrote

you ever get this fixed? my Classic 202-s is loud as hell I have tried everything!

Feb 03, 2017

Carlos agent wrote

If you are still having issues with your CLSC-202S, please submit a ticket and one of the reps will help you get replacement parts to you.

Apr 25, 2017

Juan Suarez wrote

Hello to all.... I just turn on the same skimmer Chris and yes it is a jet liner, you can hear the noise from upstairs. I will try a dB meter to find out how much noise it makes.
By the way, what about the silencer to made, did it work as planned?

This is the first Reef Octupus I buy and the last one...

Thanks
Juan Suarez

P.S. I wished I read your issue before my buy.

Apr 25, 2017

Carlos agent wrote

Please submit a ticket and one of our reps will get information from you and send you a replacement part that will fix the issue.

Apr 25, 2017

Carlos agent wrote

We have a replacement part that will fix the problem. If you submit a ticket, we can take care of the issue. All we ask is that you give us a chance to fix the issue... We do not think that is unreasonable.

Apr 25, 2017

Chris Wincek wrote

What ended up being the issue with them?

Apr 25, 2017

Anthony Glomski wrote

So funny. I posted this problem months ago. Looks like my case was closed, but without any resolution.

Apr 28, 2017

Jeremy Rykiel agent wrote

Anthony your ticket was closed due to inactivity. Plus you stated that you no longer own the skimmer.

Apr 28, 2017

Chris Wincek wrote

What was the flaw in the design? I haven't seen any updated designs yet.

Apr 28, 2017

Jeremy Rykiel agent wrote

Yes, the silencer has been enlarged.

Apr 28, 2017

Chris Wincek wrote

Does that require a new mount as well?

Apr 28, 2017

Carlos agent wrote

I am sorry, the silencer is still the same. The venturi adapter on the pump is the one that has changed.

Apr 28, 2017

Kevin wrote

My skimmer noise was fixed quick, with the new part. awesome customer service!

Apr 28, 2017

Chris Wincek wrote

How can I get the updated venturi adapter?

Apr 28, 2017

Jeremy Rykiel agent wrote

Please submit a support support ticket at coralvue.com/support.

May 05, 2017

Chris Wincek wrote

Just installed the new venturi adapater and silencer design. Let me tell you what an amazing difference it made. My fiance couldn't even tell it was on until I told her. Thank you so much. This may have saved RO a longtime customer. Very very happy

May 05, 2017

Carlos agent wrote

I am glad it worked. All we ask from customer is to give us a chance to correct the issue before going online and telling everybody that the product does not work. We are not going to get everything right the first time (anybody that tells you that is lying to you) but if you give us the opportunity to make it right, we will.

May 10, 2017

Juan Suarez wrote

Yes the new venturi and silencer really make a great improvement; from a jetliner to nothing (wife is happy I am more than that). I have to say that's a customer Service.

I will consider first Coralvue products for my next purchase.

Thanks Carlos

Juan Suarez

Jan 16, 2018

Nils wrote

Which part do i need for this? My 202-S is very noisy... I'd happily buy a replacement adapter.

Thanks!
//Nils

Jan 16, 2018

Carlos agent wrote

Please start a private ticket and provide us with your shipping address and we will send you the correct part to fix the issue.