First of all, please make sure your app is connected to a 2.4Ghz network, if you have a dual band router you will have to go into the router settings to select 2.4g for your pump. If you have a mesh network you may need to get a network extender. Make sure you have the correct app installed, it is called "Kamoer Remote" After you have done this please move your pump and your phone next to the router and follow these instructions:
1) Unplug the pump power
2) Completely kill the app on your device, don't just close it.
3) Plug the pump in to power
4) IMMEDIATELY after plugging the pump in to power, press and hold the reset button for about 2 seconds or until the red light flashes twice quickly, wait about 5 seconds or so and the light will start rapidly flashing blue (if the light is flashing blue slowly, start over until it is rapidly flashing blue.
5) Open the Kamoer Remote app
6) Press the + symbol in the upper right hand corner of the app to add new device
7) Scroll down the list of pumps to the "X1 Pro 2 Dosing Pump" and select it
8) On the next screen select "I have connected home Wi-FI"
9) The app will then prompt you to enter your home WiFi and password, please do this and select "Next"
10) On the next screen the app will ask you to confirm "the blue light on the pump is flashing continuously" make sure the light is still flashing blue rapidly (if it is no longer flashing rapidly then repeat steps 3, 4) and then press the confirmation button
11) The next screen will connect your pump
If you are still unable to connect your pump please let me know...
I'm not familiar enough with router settings to know how to change settings on it, but I do see an option called Mesh that I can enable or disable.
"When I enter my wifi password on the Kamoer remote app I see it says <Unknown SSID>" You should see the name of the network you are trying to connect to in the Kamoer Remote app. If you have a mesh network you may need to get a extender, this article explains mesh networks, how to set up your router, and an extender, if needed:
https://www.coralvuehydros.com/product-support/hydros-control/wifi-constantly-dropping/
This is specific to the Hydros controller but it is the same for the Kamoer pumps, they require a 2.4g network to connect. Sometimes the Kamoer pumps just take a few tries to connect, it is important to be close to the router and to put the pump into the "flashing fast" mode right after plugging the pump into power.
If you continue to have trouble, please submit a ticket and one of our reps will help you with warranty support: https://support.coralvue.com/submit_ticket
Device - Pixel 4a
Wifi set to a 2.4Ghz connection
I was able to connect in the fish room that is approximately 10 feet away from the router, make sure you use the "fast blinking" connect option!
The step that I had missed was confirming location was not only just on in my phone settings but also in the app permissions, the app had given me a warning message when I turned location off and on in my phone settings, so I assumed (wrongly) that it was already permitted to use location services. After enabling, my SSID showed instead of "unknown SSID" and it connected almost immediately! Thank you once again to Angie, I hope this helps others running into the same connection problems.
Keep failing connecting at 60%.
I gave all the permission to the apps, still the same issue.
I also have a dual band router, but off course, i use the 2.4g
https://support.coralvue.com/submit_ticket