Sep 05, 2017
Scott
wrote
Hello, I have the XF130 and I recently began having problems with it. I had it on constant mode. I went to feed mode and when it switched back to constant it was at low flow and reverse. When I try to change it in setup mode, no additional LED lights come on when I turn the dial clockwise or counterclockwise.
So I switched it to alternating, and was able to adjust the flow there but it only goes on for about 2 seconds. And in that time it sounds like the motor winds up, then you hear a "blurb" like a popping air bubble and the gyre stops.
No sure what to do. If there is a way to reset the gyre or what. Any help would be great.
So I switched it to alternating, and was able to adjust the flow there but it only goes on for about 2 seconds. And in that time it sounds like the motor winds up, then you hear a "blurb" like a popping air bubble and the gyre stops.
No sure what to do. If there is a way to reset the gyre or what. Any help would be great.
Reply
4 Answers
Sep 06, 2017
Angie Brumfield
agent
wrote
Please provide us with the following:
1. Proof of purchase (PDF, JPG, GIF or PNG format)
2. Serial number on the back of the pump
3. Current shipping address
1. Proof of purchase (PDF, JPG, GIF or PNG format)
2. Serial number on the back of the pump
3. Current shipping address
Sep 06, 2017
Scott
wrote
Ok. Where do I send that info to?
Sep 06, 2017
Carlos
agent
wrote
Please go ahead and submit a private ticket and be sure to attach the information needed. Don't do it here as it is the public section of our support portal.
Sep 07, 2017
Scott
wrote
Ok.