Oct 07, 2018
Geoffrey Rogers
wrote
Brand new out of the box turned it on and pump a on the controller goes off after about 5 seconds on constant mode, but strangely enough the pump is still moving water on a.
How do I fix this do I have a bad pump?
How do I fix this do I have a bad pump?
Reply
1 Answer
Oct 08, 2018
Angie Brumfield
agent
wrote
Most likely the bushings are not installed correctly. The rugged propellers come with the bushings already installed. At the end of the propeller (motor side) there is a black bushing installed. Please remove the bushing from both propellers. Now you can take the bushings and install them on the motor block. Make sure that the flat side of the shaft matches the inner flat side of the bushing. When inserting the shaft to the bushing, make sure that the shaft goes all the way through the bushing until the shaft almost comes out on the other end. If the shaft is only half way in (which is what I suspect the issue is) you will get a red light error.
I am attaching a picture so you can see exactly what I am referring to.
Once you have correctly installed the bushing, then you can go ahead and attach the rest of the propellers and cages and run the pump.
If this does not fix the issue then open a ticket on our support portal so we can help you troubleshoot this further.
I am attaching a picture so you can see exactly what I am referring to.
Once you have correctly installed the bushing, then you can go ahead and attach the rest of the propellers and cages and run the pump.
If this does not fix the issue then open a ticket on our support portal so we can help you troubleshoot this further.