Nov 18, 2018
Peter Gurtenstein
wrote
My new 3K gyre was very loud so following instructions I soaked everything in a vinegar/water solution.
The four "O" rings that keep the cages in place all swelled up and no longer fit in the grooves of the cage.
Can you please send me a new set of O" Rings ?
Thanks, Peter
The four "O" rings that keep the cages in place all swelled up and no longer fit in the grooves of the cage.
Can you please send me a new set of O" Rings ?
Thanks, Peter
Reply
5 Answers
Nov 19, 2018
Carlos
agent
wrote
We have never seen that happen before. Can you please provide us with pictures so we can forward them to the manufacturer?
Nov 19, 2018
Peter Gurtenstein
wrote
Carlos,
Attached are two photos for your inspection.
Please advise ASAP.
Thanks, Peter
PS: I have also not been able to remove the drive shaft using the marking pen as shown in your video.
Attached are two photos for your inspection.
Please advise ASAP.
Thanks, Peter
PS: I have also not been able to remove the drive shaft using the marking pen as shown in your video.
Nov 19, 2018
Carlos
agent
wrote
Please start a private ticket and we will get you taken care of. This is the public part of our support portal and anything you post here can be viewed by anybody. Be sure to include your proof of purchase and the serial number on the back of the dry magnet.
Nov 19, 2018
Peter Gurtenstein
wrote
Carlos, Dont you have my serial number & proof of purchase on file from when I registered?
Nov 19, 2018
Peter Gurtenstein
wrote
Carlos, I started a private ticket with all requested info and copies of the photos.
There are only two "O" rings in the photos but all four of them in this condition.
Thanks, Peter
There are only two "O" rings in the photos but all four of them in this condition.
Thanks, Peter