Sep 27, 2017
Todd
wrote
I bought one of your 250 watt selectable wattage ballast to replace a old Hamilton 175 watt. I wired it up to the light and set it on 175 watts. Plugged it in and the light came on for about 5 minutes then shut off. Did this several times so I turned the ballast to 150 watts and it stays on. Why? Bulb say 175watt 14k. It is a single end bulb. Also what is super lumens?
Reply
17 Answers
Sep 28, 2017
Chris Conti
agent
wrote
Super lumens is an overdrive feature, have you tried operating on super lumens?
Have you tried running a different lamp on the ballast?
Have you tried running a different lamp on the ballast?
Sep 28, 2017
Todd
wrote
i have not tried the super lumens. I did disassemble the lamp and cleaned and polished all the contacts and wiring before connecting to the new ballast. I did a continuity check with a meter to make sure nothing was crossed or shorting. I did try a old bulb and it did the same thing
Sep 28, 2017
Todd
wrote
I have another lamp but I don't want to take it apart to hook it up.
Sep 28, 2017
Chris Conti
agent
wrote
Please try super lumens
Sep 28, 2017
Todd
wrote
Tried super lumens and light came on for less then a minute and went right out.
I dug around and found another 175watt 14k bulb and just put it in at 175watt. It is staying on. Maybe the others were just bad bulbs
I dug around and found another 175watt 14k bulb and just put it in at 175watt. It is staying on. Maybe the others were just bad bulbs
Sep 28, 2017
Chris Conti
agent
wrote
Maybe, keep me updated with your progress.
Sep 28, 2017
Todd
wrote
Do you feel there is a problem with the ballast or the bulb?
Sep 28, 2017
Chris Conti
agent
wrote
I want to say bulb, I haven't seen any ballast problems in a long time.
Sep 30, 2017
Todd
wrote
Well now it is doing it with this bulb. I am starting to get very mad. I have checked wiring, checked bulbs, and even changed witch electrical outlet it's plugged into. I even ordered two new bulbs. I am not happy with your product
Oct 02, 2017
Chris Conti
agent
wrote
Would you like to return for exchange?
Oct 02, 2017
Todd
wrote
Tell me this. Am I using the wrong kind of light bulbs. The ballasts I had are the old magnetic type that way a ton and you could cook eggs on because they get hot. Any bulb I put in turns on and stays on. They are over 20 years old. Is there a special bulb I should be using?
Oct 02, 2017
Todd
wrote
I really want this ballast to work. Do I need a special bulb for electronic ballasts?
Oct 02, 2017
Chris Conti
agent
wrote
Electronic ballasts are designed to operate all MH lamps. I haven't see anyone else experience the same trouble you are having.
Oct 02, 2017
Todd
wrote
Ok. So how long would it take to exchange for a new ballast.
Oct 02, 2017
Chris Conti
agent
wrote
2 days, we will test and ship out following day.
Please return to:
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 4638
Please include a note with your return address, email address, phone number and a brief description of the problems.
Please return to:
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 4638
Please include a note with your return address, email address, phone number and a brief description of the problems.
Oct 02, 2017
Todd
wrote
Ok. I will get the ballast disconnected and sent out this week.
Thank you for your help
Todd
Thank you for your help
Todd
Oct 03, 2017
Chris Conti
agent
wrote
Happy to help!