Sep 14, 2020
DaShawn Vann
wrote
I literally just took my ice cap ato out of the box. Installed it, and it is not working correctly. From what i can tell the sensors are working properly, the pump also works but only if i plug it into the power source outlet. If it is in the pump source outlet the pump will not turn on. Instead i get an nonstop alarm. I have been trying for hours to get this to work, disconnecting reconnecting cables, i checked maybe 500 times if the cables are in the proper place and still i get alarm whenever the water level is below the TS sensor. I believe i May have a faulty controller maybe which is weird seeing that this is brand new out the box.
Reply
5 Answers
Sep 15, 2020
Angie Brumfield
agent
wrote
Hi DaShawn,
Please go to https://support.coralvue.com/ and submit a ticket, we will need your proof of purchase so we can warranty the ATO for you and send you a new controller.
Please go to https://support.coralvue.com/ and submit a ticket, we will need your proof of purchase so we can warranty the ATO for you and send you a new controller.
Sep 15, 2020
DaShawn Vann
wrote
I have submitted a ticket already but i have already trashed the receipt(always comes back to bite me). I will see if i can obtain one from the location it was purchased
Sep 16, 2020
Angie Brumfield
agent
wrote
Usually the retailer can give you a copy of the receipt.
Sep 18, 2020
DaShawn Vann
wrote
Okay is this common malfunction. I would hate to have a new controller sent and it’s a different issue?
Sep 18, 2020
Angie Brumfield
agent
wrote
We have never seen that issue before. Please submit a ticket so I can help you troubleshoot further.