I am having exactly the same issue, the pump pulls the air from the water and becomes so loud you would think it is running at a 150% (it is not pulling the air from the top of the tank either). I have it running 10/30%. I tried cleaning it and even attempted to replace the bushings, just like it was shown in the video ( it looked very simple). However, the bushings are impossible to take off, I tried to use a lot of force but I am afraid to snap the ceramic shaft. Please Update this FAQ if you get it resolved.
Respectfully,
Nick