Jul 21, 2019
Gerardv
wrote
Following your video instructions but unable to pull rotor out of motor assembly after taking holder out. Please help gv
Reply
6 Answers
Jul 22, 2019
Angie Brumfield
agent
wrote
To remove the shaft from your Gyre please do the following:
Remove the cages, propellers and propeller bushings until you are left with just the motor block and the shaft. Hold the motor block in your hand with the shaft vertical and the side with the star bushing (driver door - see attached picture) facing upwards. Gently tap the opposite end of the shaft on a tabletop or other hard surface until you see the star bushing begin to move. Once the star bushing comes out enough to be able to grab it; take a pair of regular pliers and GENTLY grab around the bushing and pull it out of the motor block. You will then be able to remove the shaft and the motor block bushings.
Remove the cages, propellers and propeller bushings until you are left with just the motor block and the shaft. Hold the motor block in your hand with the shaft vertical and the side with the star bushing (driver door - see attached picture) facing upwards. Gently tap the opposite end of the shaft on a tabletop or other hard surface until you see the star bushing begin to move. Once the star bushing comes out enough to be able to grab it; take a pair of regular pliers and GENTLY grab around the bushing and pull it out of the motor block. You will then be able to remove the shaft and the motor block bushings.
Jul 23, 2019
Gerardv
wrote
I removed the correct bushing and can not budge the magnet shaft out. Trying your advice resulted in only the white bushing being mangled. It is still under warranty and I need this to be resolved please. My tank livestock is declining due to lack of flow. Thank you
Jul 24, 2019
Angie Brumfield
agent
wrote
For a warranty request you will need to visit: https://www.coralvue.com/support/ and submit a ticket. One of our reps will help you with a warranty claim.
Jul 24, 2019
Gerardv
wrote
Angie, I would rather send you a picture and get more help in solving this myself. Please tell me how. Thank you GV
Jul 25, 2019
Angie Brumfield
agent
wrote
Please submit a ticket at the link I sent you and I will be able to help you troubleshoot further.
Sep 14, 2019
John Ellis
wrote
Gerardv: Order some extra bushings for the rotor shaft and keep them on hand. If you wait too long to clean, the shaft will freeze to the bushings. I suspect this is due to calcium or other things building up in them over time. A weak link in an otherwise great system! Be very careful not to break the white ceramic shaft. You can order replacement magnets with shafts though.