Nov 12, 2016
Stefan Zaryczny
wrote
I have a 2nd generation controller. When I press the power button once, a timer begins at 30 minutes. This is way longer than a feeding mode should be or what is indicated in the manual. What's worse is after the 30 minutes are up the pump does not turn back on. It displays off and the pumps don't turn back on unless I press the power button again. My controller is setup in auto mode with 10 different timed cycles. I did not have this problem with my 1st generation controller.
Reply
30 Answers
Nov 14, 2016
Carlos
agent
wrote
When in feed mode, press the "gear" button once and you will be able to change the duration of the feed cycle by turning the dial.
Nov 14, 2016
Stefan Zaryczny
wrote
Thank you, thats great this can be adjusted. Will that also address the pump not turning back on after the feed mode time is up?
Nov 14, 2016
Carlos
agent
wrote
We have never had any issues with that so I would test that and see. Let us know.
Nov 14, 2016
Stefan Zaryczny
wrote
I was able to change the time to 5 minutes. After the time expires both pumps display 'off' and 0%.
Nov 14, 2016
Carlos
agent
wrote
Are you running automatic mode or manual?
Nov 14, 2016
Stefan Zaryczny
wrote
Auto mode.
Nov 14, 2016
Carlos
agent
wrote
Change the controller to manual mode and then try again. I have a feeling you have a set point set to both pumps off and that is the issue. If it works fine on manual mode, then that is the problem.
Nov 14, 2016
Stefan Zaryczny
wrote
All of my set points have the pumps assigned a percentage greater than 0%. I have 10 set points. When I scroll through them there is also a set point 11 that is set to off. I changed to manual mode, entered feed mode and after 5 minutes the pumps display off and 0%.
Nov 14, 2016
Carlos
agent
wrote
Can you send me a picture of the controller when it shows pumps off please?
Nov 14, 2016
Stefan Zaryczny
wrote
Yes, what email address?
Nov 14, 2016
Carlos
agent
wrote
Go ahead and submit a private ticket using the links on the right hand side column.
Nov 14, 2016
Stefan Zaryczny
wrote
I just created a ticket and sent pictures of what it looks like in auto and manual mode after the feeding time expires.
Nov 19, 2016
Kirk Ruzic
wrote
I am having the exact same problem.. Did you figure out how to fix this?
Nov 21, 2016
Carlos
agent
wrote
Please submit a ticket and one of the reps will be able to help you get it resolved. You will need a firmware update.
Nov 27, 2016
Robert
wrote
I am having the same issue. How do I update firmware?
Nov 27, 2016
Robert
wrote
Correction: My pumps does turn back on on themselves. But it's after about 5 minutes after the timer is up. So it was a total of about 10 minutes of feeding time although I only setup 5 minutes on the controller.
Nov 28, 2016
Carlos
agent
wrote
Please submit a ticket and one of the reps will be able to help you get it resolved. You will need a firmware update.
Jan 12, 2017
Randy Hodges
wrote
Firmware v1.7 will not take on my controller. It says the current version is v1.4... Do I need install any other prior version to get v1.7 to load?
Jan 13, 2017
Carlos
agent
wrote
Does it show version 1.4 when you first turn on the controller WITHOUT holding the center dial? Or does it say 1.4 only when you enter the upgrade screen by holding the center dial and powering up the unit? The controller has two firmwares... One is the regular day to day operation firmware that gets updated to 1.7 and then there is an upgrade firmware which is only accessed when you update the day to day firmware. That firmware does not get updated and remains 1.4.
Jan 13, 2017
Randy Hodges
wrote
Yes, it shows v1.4 when I power up without holding the center button and when I enter the upgrade mode and try to do the firmware upgrade steps. I have tried two different Micro SD cards 8g and 2g. When the controller reboots and initializes, it DOES NOT flash the new firmware (v1.7) version on the screen. Thanks for any help/suggestions you could provide.
Jan 13, 2017
Carlos
agent
wrote
How are you copying the files over to the SD card? Did you uncompress the zip file first? Are you dragging and dropping the .bin file to the SD card or did you open it with some program and then saved it to the SD card?
Jan 13, 2017
Randy Hodges
wrote
I downloaded the zip file. Then extracted it in the download folder. I then drug the xxxx.bin file to the root directory of the empty SD card using windows explorer.
I have tried several different ways...
This upgrade sounds very easy and I can't figure out why I'm having such a difficult time.
I have tried several different ways...
This upgrade sounds very easy and I can't figure out why I'm having such a difficult time.
Jan 13, 2017
Carlos
agent
wrote
Yes, the upgrade only takes 30 seconds. The only thing I can think of is that the SD card you are using is not compatible. Have you formatted the cards? They need to be a standard FAT32 file allocation. If you formatted it to something else, it will cause the issue.
Jan 13, 2017
Randy Hodges
wrote
I tried reformatting just now and no change unfortunately. Test mode says SD card is OK.
Jan 13, 2017
Randy Hodges
wrote
I got it to work. Removed power from the wall outlet instead of the inline power connector... Why that would make a difference but it did. Leave it to me to make something simple, hard.!
Jan 13, 2017
Carlos
agent
wrote
I should not make a difference but I am glad you got it to work now.
Jul 10, 2017
Darrell Walker
wrote
I'm having the same issue as the original question. How do I check my firmware version? How do I update if needed?
Jul 10, 2017
Carlos
agent
wrote
http://blog.coralvue.com/gyre-advanced-controller-firmware-updates/
Jul 13, 2017
Darrell Walker
wrote
Thanks, the update went smoothly, and now it starts up correctly after the feed time expires
Jul 13, 2017
Jeremy Rykiel
agent
wrote
Great to hear. Thank you for your update.