Oct 10, 2019
Elsa Schmidtke
wrote
I ordered an Icecap ATO during the middle of august to put in my tank. It worked perfectly with zero problems. However, yesterday the alarm started beeping randomly and it stopped pumping water. I have unplugged it and replugged it back in and it just beeps at me. Ive checked the propellor for cracks and I haven't found one. One time I finally got it to suck up some water, but it all just came spraying out the siphon break. I know it is set up correctly and the siphon break is going the right way so that's not a problem either. I am confused as to why this randomly happened.
Reply
3 Answers
Oct 11, 2019
Angie Brumfield
agent
wrote
If the water started spraying out of the siphon breaker that would lead me to believe something is clogging up the tubing below the siphon breaker, please check the tubing for anything that may be clogging it. You can hold down the power button on the controller to get the pump to run, please hold the button down, does the pump run? Does water still spray out of the siphon breaker?
Oct 11, 2019
Elsa Schmidtke
wrote
I checked the tubing, and the siphon break. There is nothing clogging it at all. I ran more water and the pump runs, but the water was still spraying water out of tubing around the siphon breaker. It never made it past.
Oct 14, 2019
Angie Brumfield
agent
wrote
Please go to https://www.coralvue.com/support/submit_ticket and submit a ticket for the warranty replacement of your siphon breaker.