Maxspect 420R 16000K

Please let me know if you are willing to open up the Razor, remove the lens covers and take photos of the LED pads that you're having issues with. I would also like to see a photo of the driver board. It is the red circuit board that has 2 round coils and 2 green terminal boxes on it.

Razor service manual attached.

I'm sorry, I don't think the manual attached to my last response... Trying again.

I'm not sure what you mean. All Razor fixtures have round coils on the driver boards.

Great. We'll be on the lookout for them.

Thank you. I received the photos of the Driver board but I will still need to see the LED pads, as well, please.

Your driver board looks fine but the LED pads need to be replaced. The B2 P chips have failed on them. Maxspect is no longer producing the 16000k pads like you had. They have replaced them with the 15000k pads and there is a slightly different color spectrum but hardly noticeable unless you have 2 fixtures right next to each other to compare the difference side by side, and you will be happier in the long run because the new pads do not have the B2 P chips in them that created an issue for you. You will also need to replace the 90 degree lenses with the upgraded 120 degree reflectors because the 90 degree ones are not compatible with the new 15000k pads. You have 2 options...

1) You can purchase these parts using the links below and install them yourself

http://www.coralvue.com/maxspect-razor-15000k-led-pad

http://www.coralvue.com/maxspect-razor-r420r-120-degree-white-reflector

2) You can send your Razor into us for repair. We charge a flat fee of $100 plus $20 for return shipping. The $100 covers all parts and labor needed to repair your Razor and our technician will check everything out and make sure everything is working well. I would recommend this option as it will save you quite a bit of money.

If you would like to take advantage of our repair program, let me know and I will give you further instructions.

Yes it will replace the LED pads, lens covers, and anything else our technician finds wrong with it.

Instructions for sending your Razor in for repair:

We charge a flat rate of $120 per fixture for out of warranty repairs which includes all parts and labor and ground shipping back to you. You are responsible for the shipping to us.

You can use the following link to pay for the repair and get the shipping instructions. Please use RMA# 9166

http://www.coralvue.com/maxspect-razor-repair-service

You're welcome

Please follow the instructions that were provided in the link. You will need to put your RMA# with the address on the box and also include the information requested inside the box on a note.

You're welcome

Hi Chris,

Yes you can. Please email them to support@coralvue.com.

Thanks