Dec 20, 2017
Travis Jenkins
wrote
I’ve had my Icecap gyre for about 6 months now. This morning it stopped working. The controller just says off. I tI’ve tried to set it up numerous times and it will gget to the setting for like 2 seconds and then it says off again.
Reply
6 Answers
Dec 20, 2017
Michael S.
agent
wrote
Remove the cages and the propellers from the motor block until you are left with only the motor block and the exposed shaft. Then go ahead and power up the pump and see if the shaft spins. The motor should run for about 10 seconds and then shut off as the controller detects the lack of water drag from the motor running without propellers. This is normal.
Does the motor run?
Does the shaft spin?
Is the pump completely dead?
Are the controller lights on?
Is the LED light on the power supply on?
Does the motor run?
Does the shaft spin?
Is the pump completely dead?
Are the controller lights on?
Is the LED light on the power supply on?
Dec 20, 2017
Michael S.
agent
wrote
Travis Jenkins,
Try this and report back to me OR if this does not work then you could try and update the firmware on the controller to see if this will remedy the issue you are having. Link provided below. Please update your Advanced Controller to the latest firmware version. A download link as well as instructions on how to do the update can be found here...
http://blog.coralvue.com/icecap-3k-gyre-controller-firmware-updates/
Please feel free to contact us if you still have issues after updating your Advanced Controller's firmware.
Sincerely Michael.
Try this and report back to me OR if this does not work then you could try and update the firmware on the controller to see if this will remedy the issue you are having. Link provided below. Please update your Advanced Controller to the latest firmware version. A download link as well as instructions on how to do the update can be found here...
http://blog.coralvue.com/icecap-3k-gyre-controller-firmware-updates/
Please feel free to contact us if you still have issues after updating your Advanced Controller's firmware.
Sincerely Michael.
Dec 20, 2017
Travis Jenkins
wrote
Thank you for getting back with me. I did as you said and it is working again. Thank you for your prompt reply.
Dec 21, 2017
Michael S.
agent
wrote
Travis Jenkins,
That is great news, I am happy that you are back in business and taken care of, Please let us know if there is anything you need in the future.
Thank you for choosing to use our products.
I am going to close this ticket now though if you need to it can be reopened via your response if needed.
Sincerely Michael.
That is great news, I am happy that you are back in business and taken care of, Please let us know if there is anything you need in the future.
Thank you for choosing to use our products.
I am going to close this ticket now though if you need to it can be reopened via your response if needed.
Sincerely Michael.
Mar 01, 2018
Blaise
wrote
I am having the same problem as well except when I update it does not remedy the problem. What else can I do?
Mar 02, 2018
Michael S.
agent
wrote
Please open up a support ticket at https://www.coralvue.com/support/submit_ticket
One of our friendly support staff would be glad to assist you.
One of our friendly support staff would be glad to assist you.