Jan 03, 2017
Jeromy Mills
wrote
The blue channel on my Razor 120 quit working. The control boards looks fine. The two LEDs appear to have burned on both pads. See attached photo.
What are your thoughts?
What are your thoughts?
Reply
6 Answers
Jan 03, 2017
Chris Conti
agent
wrote
I recommend replacing the LED pads.
If you are willing to send in for service we will replace all LED pads and upgrade to the 120 degree reflectors for $100.00 + return shipping.
Otherwise you can purchase the LED pads / reflectors and install yourself.
http://www.coralvue.com/maxspect-razor-15000k-led-pad
http://www.coralvue.com/maxspect-razor-r420r-120-degree-white-reflector
The 15000K version replaced the 16000K.
If you are willing to send in for service we will replace all LED pads and upgrade to the 120 degree reflectors for $100.00 + return shipping.
Otherwise you can purchase the LED pads / reflectors and install yourself.
http://www.coralvue.com/maxspect-razor-15000k-led-pad
http://www.coralvue.com/maxspect-razor-r420r-120-degree-white-reflector
The 15000K version replaced the 16000K.
Jan 03, 2017
Jeromy Mills
wrote
I will send it in. Do I need to contact you directly or can you issue an RMA number here? Also, what is the turn around time for the repair?
Jan 03, 2017
Chris Conti
agent
wrote
Please return to:
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 7575
Please include a note with your return address, email address, phone number and a brief description of the problems. Out of warranty repairs are $100.00 not including return shipping.
Do not send the power supply or mounting hardware. Turnaround time is 2 days in our service center.
I will send a payment link when service is completed.
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 7575
Please include a note with your return address, email address, phone number and a brief description of the problems. Out of warranty repairs are $100.00 not including return shipping.
Do not send the power supply or mounting hardware. Turnaround time is 2 days in our service center.
I will send a payment link when service is completed.
Jan 06, 2017
Chris Conti
agent
wrote
Your Razor is all set and ready to go, please follow the link below to pay for the repair. Repair fee includes return shipping:
http://www.coralvue.com/maxspect-razor-repair-service
RMA# 7575
http://www.coralvue.com/maxspect-razor-repair-service
RMA# 7575
Jan 06, 2017
Jeromy Mills
wrote
Thank You Chris,
Payment has been made. Wonderful turn-around time. Great support!
Jeromy
Payment has been made. Wonderful turn-around time. Great support!
Jeromy
Jan 09, 2017
Chris Conti
agent
wrote
Thanks, you'll receive your Razor back shortly.