Dec 05, 2013
Armando Castillo
wrote
Dear Sir or Madam,
I purchased a XS350 Octopus Skimmer from Marine Depot that supposed to have 3 PSK 1000 Sicce pumps. Unfortunately, due to my unexperience and exited with my new tank I did not check that you have attached with the skimmer 3 PSK600 upon one year later when one of the pumps burned I The purchase was done on Feb 7, 2012.
I called to Marine depot yesterday and they told me to contact you in order to check what you can do for me. I understand that time has passed...but perhaps an special discount could be authorized as I felt cheated.
If you can´t do nothing, I would like to know if the Sicce PSK-1000 Professional Protein Skimmer Pump w/ Needle Wheel (880 GPH)...item MARINE DEPOT XJ1113 is compatible.
Best Regards,
Armando Castillo
I purchased a XS350 Octopus Skimmer from Marine Depot that supposed to have 3 PSK 1000 Sicce pumps. Unfortunately, due to my unexperience and exited with my new tank I did not check that you have attached with the skimmer 3 PSK600 upon one year later when one of the pumps burned I The purchase was done on Feb 7, 2012.
I called to Marine depot yesterday and they told me to contact you in order to check what you can do for me. I understand that time has passed...but perhaps an special discount could be authorized as I felt cheated.
If you can´t do nothing, I would like to know if the Sicce PSK-1000 Professional Protein Skimmer Pump w/ Needle Wheel (880 GPH)...item MARINE DEPOT XJ1113 is compatible.
Best Regards,
Armando Castillo
Reply
4 Answers
Dec 06, 2013
Carlos
agent
wrote
Armando,
The Diablo 350 was updated to carry the PSK-1000 just recently. Things change in 20 months so the skimmer you got back then is slightly different than the one you would get today, including different pumps.
The Sicce PSK-1000 will work with your skimmer but you need to get an adapter. You can get the pump and adapter from our site. Here is the link:
http://www.coralvue.com/sicce-psk1000-skimmer-pump
Best regards,
Carlos Chacon
CoralVue
The Diablo 350 was updated to carry the PSK-1000 just recently. Things change in 20 months so the skimmer you got back then is slightly different than the one you would get today, including different pumps.
The Sicce PSK-1000 will work with your skimmer but you need to get an adapter. You can get the pump and adapter from our site. Here is the link:
http://www.coralvue.com/sicce-psk1000-skimmer-pump
Best regards,
Carlos Chacon
CoralVue
Dec 09, 2013
Armando Castillo
wrote
Hi Carlos,
What kind of adapter needs??...Do you have a pic of it?? Is it the adapter that comes with the PSK 600 that was included in the original product?
Armando
What kind of adapter needs??...Do you have a pic of it?? Is it the adapter that comes with the PSK 600 that was included in the original product?
Armando
Dec 10, 2013
Carlos
agent
wrote
Armando,
When you place the order on the page I provided you with, you will have to select the adapter for your new pump. It is listed under the adapter's drop down box. You select the "Stock PSK10000 XS Adapter" option.
That will tell us to send you the pump plus the XS adapter. We have no pictures of the adapter online but if you select the option, we will send you the right one.
Kind regards,
Carlos Chacon
CoralVue
When you place the order on the page I provided you with, you will have to select the adapter for your new pump. It is listed under the adapter's drop down box. You select the "Stock PSK10000 XS Adapter" option.
That will tell us to send you the pump plus the XS adapter. We have no pictures of the adapter online but if you select the option, we will send you the right one.
Kind regards,
Carlos Chacon
CoralVue
Dec 24, 2013
System
wrote
Your ticket has been closed and marked as resolved due to inactivity. If this is not the case, just reply to this email to reopen the ticket.