Jun 20, 2017
Andrea Schafer
wrote
Ive had my x150 for around 6 months now yesterday I came home and the red light was flashing I took it apart no obstructions only thing i had noticed was the magnet on the motor had a scratch and rust spot on it. i cleaned it well but gyre will still not run thinks for a minute then just shuts off (red lights) i cannot submit a ticket due to not having my proof of purchase nor the serial number because the original magnet was broken and thrown out. thank you in advance I've tried reassembling multiple times. first time I've had a problem and I have disassembled and reassembled in the past.
Thank you in advance,
andi
Thank you in advance,
andi
Reply
6 Answers
Jun 21, 2017
Carlos
agent
wrote
Unfortunately without serial number and proof of purchase, the pump is not under warranty. If you had at least one, then we could work with you but without both it is hard.
I can help you troubleshoot the issue but if you need replacement parts, you would need to purchase them.
Please do the following:
Remove the cages and the propellers from the motor block until you are left with only the motor block and the exposed shaft. Then go ahead and power up the pump and see if the shaft spins. The motor should run for about 10 seconds and then shut off as the controller detects the lack of water drag from the motor running without propellers. This is normal.
Does the motor run?
Does the shaft spin?
Is the pump completely dead?
Are the controller lights on?
Is the LED light on the power supply on?
I can help you troubleshoot the issue but if you need replacement parts, you would need to purchase them.
Please do the following:
Remove the cages and the propellers from the motor block until you are left with only the motor block and the exposed shaft. Then go ahead and power up the pump and see if the shaft spins. The motor should run for about 10 seconds and then shut off as the controller detects the lack of water drag from the motor running without propellers. This is normal.
Does the motor run?
Does the shaft spin?
Is the pump completely dead?
Are the controller lights on?
Is the LED light on the power supply on?
Jun 21, 2017
Andrea Schafer
wrote
Motor is not spinning its like its stuck I attempted to get it to start spinning and it will not move on its own. I can feel it attempting to but too much resistance I'm assuming? and red light after about 10 seconds of trying to run. I see no obstructions other than the scratched rotor.
Jun 21, 2017
Andrea Schafer
wrote
Does the motor run? No
Does the shaft spin? yes by hand or at least how it always has not persay free spinning but i can turn it 360*
Is the pump completely dead? pretty much
Are the controller lights on? Yes and functions up until red lights have tried pump on all modes
Is the LED light on the power supply on? Yes
Does the shaft spin? yes by hand or at least how it always has not persay free spinning but i can turn it 360*
Is the pump completely dead? pretty much
Are the controller lights on? Yes and functions up until red lights have tried pump on all modes
Is the LED light on the power supply on? Yes
Jun 22, 2017
Carlos
agent
wrote
Please start a private ticket and be sure to include proof of purchase, serial number on the back of the dry magnet and your shipping address. One of the reps here will be able to help you once we confirm warranty status.
Jun 22, 2017
Vance Schafer
wrote
I do not have that information unfortunately. I also don't think it would be under warranty anyways would just like to know what I need to do to get this up and running my corals are not happy.
Jun 22, 2017
Carlos
agent
wrote
Most likely you will need a new motor block. You can purchase them by using this link: http://www.coralvue.com/maxspect-gyre-motor-block