Reef Octopus Skimmer came in broken. How do we go about returning it and getting a replacement?

Dec 07, 2013

karen walker wrote

Hello! I am the manager at Mr. Aquarium in Lubbock TX. About a month ago we got in 3 Reef Octopus Skimmers. We wen't to install one of them last week and found that it is actually broken (the plastic is broken on one of the elbows) What steps do I need to take to get this returned to you and have a new one sent back to us?

Karen W.
806-796-1980
Mr. Aquarium
2523 34th Street
Lubbock Tx 79410

1 Answer

Dec 08, 2013

Carlos agent wrote

Karen,

Please go ahead and start a ticket and fill out all the information asked. When it asks you for the serial number, please put the serial number of the pump. Please also be sure to attach proof of purchase.

You can start a ticket by going to "Submit a Ticket" on the upper right-side column.

Thank you and sorry for the inconvenience.

Carlos Chacon
CoralVue