May 28, 2014
John
wrote
Hello, I have been using the autoaqua smart ato for a few months now and the overfill alarm goes off randomly to the point where I can no longer use it. Is there something I can do to fix this problem? Thank you.
Reply
7 Answers
May 28, 2014
Jeremy Rykiel
agent
wrote
How big of a sump or reservoir are you filling? Is the flow from the pump have decent pressure? Do you have any photos of the installed Smart ATO? Have you unplugged the unit and reset it?
May 28, 2014
John
wrote
I am filling an 18 gallon sump. I have decent pressure coming from the pump. I have unplugged and reset the unit. This has happened several times and I have to unplug the unit to get the alarm to stop. I have also had problems with the unit not filling my sump when the water level drops so maybe it's an issue with the lens? No pictures right now but I can get some later.
May 28, 2014
Jeremy Rykiel
agent
wrote
What color leds are lit when the audible alarm goes off? Is this happening when power to the system is shut off?
May 28, 2014
John
wrote
I'm not sure but I think the light is flashing red. This only happens when the system is running. So, the water level does not fluctuate to trigger the overfill alarm. Also, it has on several occasions failed to top off my system causing the pump to run dry. It seems there is a problem with the lens.
May 29, 2014
Jeremy Rykiel
agent
wrote
Please submit a support ticket with your purchase information and in the comments box leave your shipping info and I will have a replacement sent out to you.
Jul 16, 2014
System
wrote
Your ticket has been closed and marked as resolved due to inactivity. If this is not the case, just reply to this email to reopen the ticket.