Dec 27, 2018
Raganreefs
wrote
I have 2 xf230 running on advanced controller. Very loud but still love them but one has gone bad. Can I send to you for replacement?
Reply
6 Answers
Dec 27, 2018
Carlos
agent
wrote
How old is the unit?
Dec 28, 2018
Raganreefs
wrote
about 6 months idsay
Dec 28, 2018
Carlos
agent
wrote
Have you taken the pump apart and given it a good cleaning? Also made sure that nothing was jamming the impellers?
Dec 28, 2018
Raganreefs
wrote
I have and it works for a second then controller trips off. same pump either channel I attach it to
Dec 28, 2018
Carlos
agent
wrote
Please submit a private ticket and be sure to include proof of purchase as well as the serial number on the back of the dry magnet. Do not do that here as this is the public section of our support portal.
Dec 30, 2018
Raganreefs
wrote
Ok thank you