Apr 07, 2014
Roy Pung
wrote
Hello I've got a problem. I've bought 3 of the 27 inch long Maxspect Razor Led fixtures in the last 6 months. Thw last one i bought was purchased Jan 11, 2014. So i haven't had for very long and tonight all of my white leds went out. Which is row A on the fixture. I contacted the supplier and they sent me here. I could really use some help and would greatly appreciate it.
Thanks
Roy
Thanks
Roy
Reply
7 Answers
Apr 08, 2014
Chris Conti
agent
wrote
Roy,
One of the driver coils has failed on your Maxspect Razor. We have a kit that I can send you with all of the replacement parts necessary to return your Razor to working condition. The repair is very easy, all that is needed is a Phillips head and small flathead screwdrivers. Otherwise you can return the Razor to us and we will perform the service for you. Please let me know how you would like to proceed.
Chris
One of the driver coils has failed on your Maxspect Razor. We have a kit that I can send you with all of the replacement parts necessary to return your Razor to working condition. The repair is very easy, all that is needed is a Phillips head and small flathead screwdrivers. Otherwise you can return the Razor to us and we will perform the service for you. Please let me know how you would like to proceed.
Chris
Apr 08, 2014
Roy Pung
wrote
Hello Chris
I've got no problem with replacing this board myself. I actually already was doing research on the possible problem and came across the fact it might be a coil. I've taken off the cover that is over the board that holds the coil, to look for visible damage. Nothing looks burnt or wrong with it. Now you guys deal with this stuff and if you think replacing this board will do the trick. I'm all for it and would be fine with the repair kit. I believe this is a open forum. So how would you like me to send my shipping information to you. By the way thanks for you fast response and help.
Roy
I've got no problem with replacing this board myself. I actually already was doing research on the possible problem and came across the fact it might be a coil. I've taken off the cover that is over the board that holds the coil, to look for visible damage. Nothing looks burnt or wrong with it. Now you guys deal with this stuff and if you think replacing this board will do the trick. I'm all for it and would be fine with the repair kit. I believe this is a open forum. So how would you like me to send my shipping information to you. By the way thanks for you fast response and help.
Roy
Apr 08, 2014
Roy Pung
wrote
I just responded back to your email if you check the forum.
Apr 08, 2014
Chris Conti
agent
wrote
USPS
9405510200829146505691
9405510200829146505691
Apr 08, 2014
Roy Pung
wrote
Thanks a lot Chris I'm glad to see you guys stand by your product.
Roy
Roy
Apr 12, 2014
Roy Pung
wrote
Hey Chris i received the new board and installed it. Everything seems to be working again. I was just wondering if this was to happen again in a year or 2. Is it a part that can be purchased through you guys or not.
Apr 14, 2014
Chris Conti
agent
wrote
Roy,
Yes, the part is available for purchase on our website.
Chris
Yes, the part is available for purchase on our website.
Chris