broken pump impeller and damage to pump housing

Home > Skimmers > In Sump > broken pump impeller and damage to pump housing

Avatar image
Apr 21, 2014
chris wrote
hello.. I purchased a NWB-200 on Sep 18, 2013. It has recently started to make noise, i opened the pump to fing the impeller wheel had cracked and had a piece pulling off. Also wile cleaning i noticed that this had caused wear to the inside of the pump case.

I have a well stocked SPS tank without a skimmer right now. how do i go about getting it replaced under warrantee?

Also can you recommend a better pump that might be "more reliable"? Hope this is just an isolated event.

Thanks!!
Reply
8 Answers
Avatar image
Apr 21, 2014
Carlos agent wrote
Chris,

Please use the "Submit a Ticket" and be sure to include the pump's model and serial number plus attach proof of purchase and we will send out a new shaft or impeller depending on what you need.

Regards,
Avatar image
Apr 21, 2014
chris wrote
the pump housing is damaged inside as well... do i need to send it all to you for replacement?
Avatar image
Apr 21, 2014
chris wrote
is there a customer service phone # to call to work through a solution?
Avatar image
Apr 21, 2014
Carlos agent wrote
Please submit a ticket and include pictures of the damaged parts so we can send you the correct parts. But please, include proof of purchase and serial number so I can start the claim process. I cannot do that without them.
Avatar image
Apr 21, 2014
chris wrote
where do i locate the serial # on the pump? unable to locate it. have photos of everything else.
Avatar image
Apr 21, 2014
Carlos agent wrote
It would be on the back of the pump below the sticker. What is the model number of the pump?
Avatar image
Apr 21, 2014
chris wrote
no serial # there. the model # is OTP-3000
Avatar image
Apr 21, 2014
Carlos agent wrote
Please use the "Submit a Ticket" and be sure to include proof of purchase and current shipping address. Once we have that information, we will send out a new impeller.