Apr 28, 2022
Randy Wilson
wrote
Hi im attempting to re-setup one of my x1 pro 2 pumps...as usual, it wasn't connecting during setup (done this with several others now...)
However, after letting it think about its situation overnight, when I plugged it back in, the light is staying lit red. I've done 3 sec holds to enter pairing (and the 6 second holds) but no luck. Is there a hard reset that isn't in the manual? I've left it unplugged for about 12 hours and still seeing the same problem.
However, after letting it think about its situation overnight, when I plugged it back in, the light is staying lit red. I've done 3 sec holds to enter pairing (and the 6 second holds) but no luck. Is there a hard reset that isn't in the manual? I've left it unplugged for about 12 hours and still seeing the same problem.
Reply
3 Answers
Apr 29, 2022
Jeremy Rykiel
agent
wrote
Did you change your wifi settings, router, mobile device, location, or anything else since the last time you connected? The red light indicates the pump has power which is what we want. If you see no other light then your pumps are disconnected from the router. When you do the long press on the reset button does the blue led indicator on the pump turn on and off for 2sec? If so that is as far as you can go with the pump itself as it is set up and entered the network distribution mode.
At this point, you need to make sure that you are connecting to a 2.4ghz only signal or mobile hotspot. These devices do not work with 5ghz. From there make sure your mobile device is connected to the 2.4ghz signal and you are logging into the correct registered account for your pumps. Once entered you can add the pumps back to your network.
At this point, you need to make sure that you are connecting to a 2.4ghz only signal or mobile hotspot. These devices do not work with 5ghz. From there make sure your mobile device is connected to the 2.4ghz signal and you are logging into the correct registered account for your pumps. Once entered you can add the pumps back to your network.
Apr 29, 2022
Randy Wilson
wrote
It's a new setup completely (new router, and acct etc)
I was able to get my other 2 pumps to connect. Plug in...wait 10 sec or so. Hold reset 3 sec...blinks rapidly. Add in app. Etc.
However with this one I can't get it into pairing. It just stays red. Hold for 3 sec...light blinks 2x then back to solid red. Hold 6 sec...blinks 2x and back to solid red. Couldn't find anything in the manual for this.
I was able to get my other 2 pumps to connect. Plug in...wait 10 sec or so. Hold reset 3 sec...blinks rapidly. Add in app. Etc.
However with this one I can't get it into pairing. It just stays red. Hold for 3 sec...light blinks 2x then back to solid red. Hold 6 sec...blinks 2x and back to solid red. Couldn't find anything in the manual for this.
Apr 29, 2022
Jeremy Rykiel
agent
wrote
Turn off all others. Reset your wifi router and close and restart the app and try to do the process once more. It sounds like the pump is going into distribution mode for binding to your network but the network/app is not receiving it. If you still have issues I would suggest you contact our support staff at support.coralvue.com.