Apr 01, 2022
Edgar Martinez
wrote
I recently switched to a new internet provider, and wanted to connect my pumps to the new network. I couldn't find anything on the app of quickly switching over, so I held the rest on the front until it started blinking. I thought it would just let me reconnect to the new network like how I did it the first time. I went back on the app and tried to add them like how I did the first time. But after countless tries I couldn't connect them to the new network. They keep stopping at 60 percent. I tried turning off the phones, pumps, apps, and restarting them as well. I keep following the same procedure from the booklet and still they will not connect. I even tried to reconnect them to the old internet provider since I still haven't canceled it. I read online that you have to unbind them, but I have no idea how to do that. At this point I'm willing to factory reseting them. I've even unregistered the account I was using them, hoping that would clear them. I don't know what else to try.
Reply
1 Answer
Apr 04, 2022
Jeremy Rykiel
agent
wrote
Sorry for the issues you are having with your Kamoer doser. It's possible you may have multiple things preventing you from connecting your pumps to your new network. To unbind the pumps you would have to do so within the app. I am not sure if that is necessary and would have to consult with Kamoer to be certain. With your new network, we need to make sure the new network is configured properly for your 2.4ghz dedicated items.
It sounds like the doser may be attempting to access your network but a signal cant is located. When connecting to a 2.4ghz router and using an android device make sure that in the settings devices are searchable is enabled. Please make sure you are connected to a dedicated 2.4ghz on your network and on your phone, also, make sure your router is NOT a dual-band switching router, if it is, it may be switching over to 5ghz to connect the pump. It is best if the 5ghz band is turned off during the binding process. The doser will only connect to a solid 2.4ghz signal and it is best for each signal to have its own unique SSID. Here is a little description of how to get 2.4ghz from most routers: https://support.rotimatic.com/en/articles/2151833-how-to-setup-2-4-ghz-wifi
Failed Binding Pump Procedure:
1. Completely kill the app on your phone and then open it again. Plug the pump into power and long-press the Reset button on the front panel for 6sec and then release.
2. Wait for the blue status indicator to turn on and off indicating it has entered AP network distribution mode.
3. With the phone connected to the 2.4ghz wireless network or 2.4g hotspot, open the Kamoer Remote App, log in and add a device with the + icon in the upper right corner.
4. Follow what the app prompts and select AP network Configuration in the upper right corner and follow the app instructions for the final setup. When successful the indicator on the pump will be a static blue indicating the pump has connected to the cloud and the binding is complete.
It sounds like the doser may be attempting to access your network but a signal cant is located. When connecting to a 2.4ghz router and using an android device make sure that in the settings devices are searchable is enabled. Please make sure you are connected to a dedicated 2.4ghz on your network and on your phone, also, make sure your router is NOT a dual-band switching router, if it is, it may be switching over to 5ghz to connect the pump. It is best if the 5ghz band is turned off during the binding process. The doser will only connect to a solid 2.4ghz signal and it is best for each signal to have its own unique SSID. Here is a little description of how to get 2.4ghz from most routers: https://support.rotimatic.com/en/articles/2151833-how-to-setup-2-4-ghz-wifi
Failed Binding Pump Procedure:
1. Completely kill the app on your phone and then open it again. Plug the pump into power and long-press the Reset button on the front panel for 6sec and then release.
2. Wait for the blue status indicator to turn on and off indicating it has entered AP network distribution mode.
3. With the phone connected to the 2.4ghz wireless network or 2.4g hotspot, open the Kamoer Remote App, log in and add a device with the + icon in the upper right corner.
4. Follow what the app prompts and select AP network Configuration in the upper right corner and follow the app instructions for the final setup. When successful the indicator on the pump will be a static blue indicating the pump has connected to the cloud and the binding is complete.