May 10, 2016
Tim
wrote
The 2 rows of 3 lights on each of the outside and the one in the middle of the fixture have stopped working. Could this be a power supply problem or sumething else? Thanks, Tim
Reply
15 Answers
May 10, 2016
Chris Conti
agent
wrote
I believe one or more of the LED boards may have a bad chip that is draining the power on the blue channel. Please let me know if you are willing to open up the Razor, remove the lens cover and take photos of all three LED boards.
Razor service manual attached.
Razor service manual attached.
May 10, 2016
Tim
wrote
Does the lens cover just pop off. This is the 60w nano.
May 10, 2016
Chris Conti
agent
wrote
You'll need to take off one of the end plates.
May 10, 2016
Tim
wrote
I got them off, only one board. I took a pic of it, how do you want me to send it to you and thanks so much for your help!
May 10, 2016
Chris Conti
agent
wrote
Attach the photo here.
May 10, 2016
Tim
wrote
I just found the clip in the right hand corner. Let me know if this board can be or needs replaced, will save me from buying a new unit.
May 11, 2016
Chris Conti
agent
wrote
I need to see a photo of the LED board.
May 16, 2016
Chris Conti
agent
wrote
I recommend replacing the LED pads.
If you are willing to send in for service we will replace all LED pads and upgrade to the 120 degree reflectors for $100.00 + return shipping.
Otherwise you can purchase the LED pads / reflectors and install yourself.
http://www.coralvue.com/maxspect-razor-15000k-led-pad
http://www.coralvue.com/maxspect-razor-r420r-120-degree-white-reflector
The 15000K version replaced the 16000K.
If you are willing to send in for service we will replace all LED pads and upgrade to the 120 degree reflectors for $100.00 + return shipping.
Otherwise you can purchase the LED pads / reflectors and install yourself.
http://www.coralvue.com/maxspect-razor-15000k-led-pad
http://www.coralvue.com/maxspect-razor-r420r-120-degree-white-reflector
The 15000K version replaced the 16000K.
May 16, 2016
Tim
wrote
OK, does it matter what carrier I use and how does the billing work on this?
May 16, 2016
Chris Conti
agent
wrote
Carrier does not matter, I will send you a link to make payment once completed.
Please return to:
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 7422
Please include a note with your return address, email address, phone number and a brief description of the problems. Also, please include a copy of your purchase receipt, the Razor has a one year warranty.
Out of warranty repairs are $100.00 + return shipping.
Please return to:
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 7422
Please include a note with your return address, email address, phone number and a brief description of the problems. Also, please include a copy of your purchase receipt, the Razor has a one year warranty.
Out of warranty repairs are $100.00 + return shipping.
May 16, 2016
Tim
wrote
It's 3 years old, so out of warranty. I have the box it came in so I will pack it in that and in another box. Can you give an idea of the return shipping, I'm in Indiana and how long will this will take to repair.
May 17, 2016
Chris Conti
agent
wrote
Return shipping will be $20.00, 2 days in our shop to preform the service.
May 17, 2016
Tim
wrote
one more question do you need me to send the power supply?
May 18, 2016
Chris Conti
agent
wrote
Please do not send the power supply or mounting hardware.