Apr 26, 2014
Merlin
wrote
I just received my Smart ATO today and after installing it, it does not work. I noticed in one of the videos on line that after power is turned on all lights flash and then just the green led will flash and that is when you slide the unit into place. My unit does the first set of all leds flashing and then goes to the green led on constant. Is there a fix for this or does it have to be returned. At $150 for this I was somewhat disappointed but love the idea if it will work. I even ordered the extensions before I tried to install the unit. Please advise. Thanks
Reply
8 Answers
Apr 28, 2014
Carlos
agent
wrote
Sorry for the inconvenience. Does the green light flickers with alarm or does it turn solid? Any audible alarms? Are the other two lights on when the green light is solid?
Apr 28, 2014
Merlin
wrote
I have no alarms at all. Just the first few seconds of all leds flashing when power is turned on and then the green light comes on solid. Moving the unit into or out of the water has no affect on it at all.
Apr 28, 2014
Carlos
agent
wrote
A solid green light means that it is on, it has power. That is all. Is it doing that when the unit is above the water?
Apr 28, 2014
Merlin
wrote
that is all it does. I noticed in the video that just after the initial start up when all the lights were flashing that just the green light was flashing and that is when the person in the video moved the sensor into place.I have tried initializing the sensor both in and out of the water. Nothing happens any different either way.Moving the sensor in or out of the water has no response and not alarms.
Apr 28, 2014
Carlos
agent
wrote
Can you please use the "Submit a Ticket" link and be sure to attach proof of purchase? Once I have that information, I can go ahead and get a new controller head sent out to you.
Thank you,
Thank you,
Jul 16, 2014
System
wrote
Your ticket has been closed and marked as resolved due to inactivity. If this is not the case, just reply to this email to reopen the ticket.
Aug 08, 2014
Phil Tomaskovic
wrote
I have same problem
Aug 11, 2014
Carlos
agent
wrote
Phil,
Can you please use the "Submit a Ticket" link and be sure to attach proof of purchase? Once I have that information, I can go ahead and get a new controller head sent out to you.
Thank you,
Can you please use the "Submit a Ticket" link and be sure to attach proof of purchase? Once I have that information, I can go ahead and get a new controller head sent out to you.
Thank you,