Jul 23, 2014
Evan Hawtrey
wrote
i purchased the biochurn 170r....i put reef octopuses pellets in it...the feed pump is hy 2000 water blaster....as soon a s i hooked it up the pellets lodged between the reactor and the wheel...the wheel at the bottom cant spin....ive unplugged it many times to no avail....any tips or ideas?
Reply
12 Answers
Jul 24, 2014
Carlos
agent
wrote
We are sorry for the inconvenience. Can you please attach a picture of the reactor so I can see its assembly and also the amount of pellets you are using?
Jul 24, 2014
Evan Hawtrey
wrote
I can upload pics but I can't submit it for some reason
Jul 24, 2014
Carlos
agent
wrote
Please us the "Submit a Ticket" on the right hand column. You can attach pictures there using the paper clip icon.
Jul 28, 2014
Richard Siegel
wrote
I also have a 170 reactor and have had many problems. I was sent a new churn wheel that at least got it running. But it still occasionally stops on it's own, and it consistently freezes when there is a power outage. I live in So. Florida where thunderstorms cause brief power outages. When the power goes out, the smaller partially dissolved pellets fall beneath the churn wheel. When power is restored and flow is reestablished, the pellets jam the wheel. I submitted a ticket requesting a resolution and the reply I received was that I should buy a back up power supply. Which only confirms to me that while the churn wheel seems like an innovation, it's clearly a flawed design that should be pulled from the market until it works as advertised without placing our expensive livestock at risk.
Jul 28, 2014
Carlos
agent
wrote
If the reactor shuts down, the small pellets are stacked on top of the larger pellets. What could happen if you have too much flow is that when the power returns, the high flow will make the smaller and lighter pellets get picked up by the water current, then make it past the top screen and sucked under by the recirculating pump.
The way to fix this is to reduce the water flow AND also make sure that you use BioSphere pellets which weight much more than the cheaper bulk pellets that are not as dense and allow bacteria to crown the pellet (as it get smaller) increasing its buoyancy.
The way to fix this is to reduce the water flow AND also make sure that you use BioSphere pellets which weight much more than the cheaper bulk pellets that are not as dense and allow bacteria to crown the pellet (as it get smaller) increasing its buoyancy.
Jul 28, 2014
Richard Siegel
wrote
I am using only BioSphere pellets. I've already submitted a ticket citing that they seem to dissolve at a faster rate then I certainly expected they would (given their cost). There are many partially dissolved pellets that are small enough to drop through the gap between the churn wheel and body. And the smaller ones do not sit orderly on top of the larger pellets. It's easy to see what happens. When the flow that keeps the pellets suspended and clear of the gap of the churn wheel stops, the pellets fall on top of the gap. A few that are small enough and aligned properly, drop through the gap and beneath the churn wheel. When the flow restarts, they get forced back up the other way against the gap. It only takes one that is not aligned in the same manner that allowed it to drop through it the first place to jam the wheel.
Jul 28, 2014
Carlos
agent
wrote
Can you please provide me with picture of the reactor? Have you tried replicating a full power outage of the entire system and then as you turn on the power, seeing where the biopellets are going? Can you take a video of that as well please? We all use Biopellets here at CoralVue and noone here has had the same issue you have, even when turn off the power to the entire system to simulate a controller power outage.
Jul 28, 2014
Richard Siegel
wrote
Yes, I have quite a few times. Attached is a video.
Jul 28, 2014
Carlos
agent
wrote
Thank you for the video. We are forwarding this to Reef Octopus for review and will let you know as soon as we hear back from them.
Aug 04, 2014
Carlos
agent
wrote
We saw the video and we can tell that the pellets you are using are not the Biosphere pellets. Our pellets are round and much bigger and also denser. Please use our BioSphere pellets and you will no have the issue you are currently having.
Regards,
Carlos
Regards,
Carlos
Aug 04, 2014
Richard Siegel
wrote
Below is my order from Salty Supply for 1000ml of CoralVue Biosphere pellets. These plus the 500ml pellets that came with the reactor are all that I have used. I don't have the original package, so I can't confirm whether they in fact sent something different. But I'm pretty sure I would have noticed if it wasn't labeled Biosphere pellets.
DATE: 28-May-2014
WEB ORDER #: 290818
INVOICE #: 22830
Thank you for shopping at SaltySupply.
Your tracking number has been generated and your package/order will ship out today. Please note you will NOT be able to track your package until after 8:00 pm PST. Be advised that some tracking numbers may take up to 24 hours to be available for tracking.
Please see below for your order information and tracking number.
Shipping Details:
Quantity Shipped Sku Product
1 1 CV3370 Coralvue BioSphere Bio Pellets 1000ml Bag
DATE: 28-May-2014
WEB ORDER #: 290818
INVOICE #: 22830
Thank you for shopping at SaltySupply.
Your tracking number has been generated and your package/order will ship out today. Please note you will NOT be able to track your package until after 8:00 pm PST. Be advised that some tracking numbers may take up to 24 hours to be available for tracking.
Please see below for your order information and tracking number.
Shipping Details:
Quantity Shipped Sku Product
1 1 CV3370 Coralvue BioSphere Bio Pellets 1000ml Bag
Aug 04, 2014
Carlos
agent
wrote
Here is a picture of what our BioSphere pellets look like...
http://www.coralvue.com/biosphere-bio-pellets
If you received something else, please contact the sellers to clarify that you were in fact sent BioSpheres.
http://www.coralvue.com/biosphere-bio-pellets
If you received something else, please contact the sellers to clarify that you were in fact sent BioSpheres.