Aug 06, 2017
JonH
wrote
The blue lights in my razor panel stopped working what are the steps to get it serviced.
Reply
8 Answers
Aug 07, 2017
Chris Conti
agent
wrote
I recommend replacing the LED pads.
If you are willing to send in for service we will replace all LED pads and upgrade to the 120 degree reflectors for $100.00 + $20.00 return shipping.
Otherwise you can purchase the LED pads / reflectors and install yourself.
http://www.coralvue.com/maxspect-razor-15000k-led-pad
http://www.coralvue.com/maxspect-razor-r420r-120-degree-white-reflector
The 15000K version replaced the 16000K.
If you are willing to send in for service we will replace all LED pads and upgrade to the 120 degree reflectors for $100.00 + $20.00 return shipping.
Otherwise you can purchase the LED pads / reflectors and install yourself.
http://www.coralvue.com/maxspect-razor-15000k-led-pad
http://www.coralvue.com/maxspect-razor-r420r-120-degree-white-reflector
The 15000K version replaced the 16000K.
Aug 07, 2017
JonH
wrote
I already have the 120 degree reflectors. But how long is the turnaround time on shipping it in? I am trying to figure out a backup light for my tank while it is getting repaired?
Aug 07, 2017
JonH
wrote
And what is the shipping information and everything else that I need to do to send it to you guys.
Aug 07, 2017
Chris Conti
agent
wrote
Please return to:
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 7731
Please include a note with your return address, email address, phone number and a brief description of the problems. Out of warranty repairs are $100.00 + $20.00 return shipping.
Do not send the power supply or mounting hardware. Turnaround time is 2 days in our service center.
I will send a payment link when service is completed.
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 7731
Please include a note with your return address, email address, phone number and a brief description of the problems. Out of warranty repairs are $100.00 + $20.00 return shipping.
Do not send the power supply or mounting hardware. Turnaround time is 2 days in our service center.
I will send a payment link when service is completed.
Aug 07, 2017
JonH
wrote
I think I will just order the pads and do the replacement myself. I don't think I have a backup light that will work for more than a day or 2 and shipping will be alot to overnight it to you guys.
Aug 07, 2017
Chris Conti
agent
wrote
OK, attached is the Razor service manual.
Aug 23, 2017
Jessica Garbarino
wrote
How many pads does one need if every blue light is out? Is that 3 separate pads at $60 each plue 3 separate reflectors? Or is $60 cover a set of pads?
Aug 28, 2017
Danielle P.
agent
wrote
Yes, that would be 3 pads at $60 per pad, and 3 reflectors, which are 14.99$ each. Thanks