Jun 03, 2014
Brandon Pounds
wrote
I've had this ATO for only a few days now and it appears I've had nothing but trouble. The first night I had it it overflowed my entire tank only after having it installed for a few hours, and every day since I've been monitoring it only to have it fill 3x the amount as last time and set off the alarm each time. It's in the final section of my AIO return chamber, and the skimmer (that is producing relatively little micro-bubbles) is three chambers away. Definitely needing some advice here.
Reply
9 Answers
Jun 03, 2014
Carlos
agent
wrote
Is the top off hose output higher than any point of the water reservoir? If not, it can potentially create syphon that will drain the entire fresh water container into your tank.
Jun 03, 2014
Brandon Pounds
wrote
Yes, it's about 4 feet higher.
Jun 03, 2014
Carlos
agent
wrote
When the alarm sets off, can you tell me what lights are flashing? Are the flickering or flashing?
Jun 03, 2014
Brandon Pounds
wrote
I've had a slow blue and two slow reds, just flashing. I have double checked the micro-bubbles and cleaned the glass
Jun 03, 2014
Carlos
agent
wrote
Please use the "Submit a Ticket" link to the right and be sure to include proof of purchase.
Jun 03, 2014
Brandon Pounds
wrote
Went ahead and submitted, I just copy and pasted my proof of purchase from the Marine Depot email.
Jun 06, 2014
Brandon Pounds
wrote
Still haven't heard back.
Jun 06, 2014
Carlos
agent
wrote
I posted a response on the ticket two days ago and I am just waiting for your response.
Jul 16, 2014
System
wrote
Your ticket has been closed and marked as resolved due to inactivity. If this is not the case, just reply to this email to reopen the ticket.