Apr 26, 2014
Dec202008
wrote
I just got my unit today and have installed it. I followed directions exactly. It will start to pump water, but after just a few drops, the rapid red alarm starts going off. The pump is in plenty of RO water. I have thoroughly cleaned the acrylic where the sensor is attached. I have reset the thing at least 5 times and the alarm still goes off. The manual says it is a bad connection or pump malfunction. Do you have any other suggestions for troubleshooting, or did I just get a faulty unit?
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2 Answers
Apr 28, 2014
Carlos
agent
wrote
Please unplug the unit, bring it above water and then leave it unplugged for at least 20 minutes. This will reset the unit. Then plug back in. If you still get the alarm error, then please use the "Submit a Ticket" and be sure to provide proof of purchase.
Jul 16, 2014
System
wrote
Your ticket has been closed and marked as resolved due to inactivity. If this is not the case, just reply to this email to reopen the ticket.