Sep 23, 2017
Jason Bruno
wrote
I have a Maxspect 420r 320W Razor and a Maxspect 420r 160W. I started having an
issue today with the with the 320W system.
Here is what I am observing. I will describe it from powered off.
1. I turn on Lights
2. All Lights come on and are operating normally
3. After about 10 mins of operating the light shut down
4. best as I can describe, the lights go dark flash once and it looked like the system restarts
5. it repeats the lights Flash once and cycle steps 2 more times
6. then the lights come back on for a few mins and the whole process starts back over
So I have a hypothesis. I think it is a problem with overheating??
I observed and compared the 320W system to how the 160W system is working.
During the whole time I was watching the 320W system, the 4 fans that are in that unit, never came on at all. While the 160W unit fans were running.
Is there some way of trying to do a test and force the Fans to come on?
Might have something to do with a temperature sensor, so the fans themselves work fine, just never kick on. Is there a test this theory if it makes any sense at all? I was thinking because this unit has a passive colling system and fans turn on an off when necessary, could be temperature sensor just never kicked on the fans??
Greatly appreciate your advice on how to get me back up and running and what I should do.
issue today with the with the 320W system.
Here is what I am observing. I will describe it from powered off.
1. I turn on Lights
2. All Lights come on and are operating normally
3. After about 10 mins of operating the light shut down
4. best as I can describe, the lights go dark flash once and it looked like the system restarts
5. it repeats the lights Flash once and cycle steps 2 more times
6. then the lights come back on for a few mins and the whole process starts back over
So I have a hypothesis. I think it is a problem with overheating??
I observed and compared the 320W system to how the 160W system is working.
During the whole time I was watching the 320W system, the 4 fans that are in that unit, never came on at all. While the 160W unit fans were running.
Is there some way of trying to do a test and force the Fans to come on?
Might have something to do with a temperature sensor, so the fans themselves work fine, just never kick on. Is there a test this theory if it makes any sense at all? I was thinking because this unit has a passive colling system and fans turn on an off when necessary, could be temperature sensor just never kicked on the fans??
Greatly appreciate your advice on how to get me back up and running and what I should do.
Reply
16 Answers
Sep 24, 2017
Jason Bruno
wrote
Some additional information. When I was observing, the light power levels were 100%. Around 5 PM I turn the lights back on and in the automatic program levels. Lights have been working fine without issue in the lower light level ranges. Seems to point to temperature as the lower power of the lights does not generate as much heat. I am expecting as the power levels rise toward noon today and the heat rises, the problem will happen again since the fans are not turning on.
Sep 25, 2017
Chris Conti
agent
wrote
Do you have the Razor enclosed in a canopy?
To do a fan test on the Razor:
1. Turn the switch on the power supply to the off position.
2. Press and hold the control knob while turning the switch on the power supply to the on position.
3. The LED screen will say “Fan Test” and turn the fans on.
This will put the Razor into fan test mode and the LCD screen with indicated this mode. Please keep my updated on your progress. The fans on the Razor are thermally controlled to only come on when the fixture body reaches 125F.
To do a fan test on the Razor:
1. Turn the switch on the power supply to the off position.
2. Press and hold the control knob while turning the switch on the power supply to the on position.
3. The LED screen will say “Fan Test” and turn the fans on.
This will put the Razor into fan test mode and the LCD screen with indicated this mode. Please keep my updated on your progress. The fans on the Razor are thermally controlled to only come on when the fixture body reaches 125F.
Sep 25, 2017
Jason Bruno
wrote
Yes it is enclosed in a canopy with ventilation on the back
I performed the test.
What I observed was the low frequency lights came on for a few seconds and then it "cycled" MAXSPECT came up on the LED and it powered back into normal mode. did not seem like it ran the test like it was supposed to.
maybe there is a short in one of the fans?
I put some large PC fans on top the unit and it works fine without any issues, so it never tries to kick on the internal fans which is what appears to cause the problems based on the test you asked me to run..
I performed the test.
What I observed was the low frequency lights came on for a few seconds and then it "cycled" MAXSPECT came up on the LED and it powered back into normal mode. did not seem like it ran the test like it was supposed to.
maybe there is a short in one of the fans?
I put some large PC fans on top the unit and it works fine without any issues, so it never tries to kick on the internal fans which is what appears to cause the problems based on the test you asked me to run..
Sep 27, 2017
Chris Conti
agent
wrote
I can send you a set of replacement fans if you're ok with switching them out yourself?
Sep 27, 2017
Jason Bruno
wrote
that would be great!! I would be will to switch them out. Please let me know what information you need.
Sep 28, 2017
Chris Conti
agent
wrote
Please reply with your address and I'll have the fans sent out.
Sep 28, 2017
Jason Bruno
wrote
Thank you for all of your help and support
3601 Wynwood Cove
Collierville, TN 38017
3601 Wynwood Cove
Collierville, TN 38017
Sep 29, 2017
Danielle P.
agent
wrote
Your replacement will ship out and you will receive an email with a tracking number. Thanks
Nov 11, 2017
Jason Bruno
wrote
The replacement fans worked, but unfortunately the unit has stopped working now. The digital display no longer lights up and it acts like it does not have power. I am guessing a board went bad?
The power supply unit green light is light is on.
Not sure how to test it or troubleshoot what is wrong. . everything looks ok.
Your help is greatly appreciated.
The power supply unit green light is light is on.
Not sure how to test it or troubleshoot what is wrong. . everything looks ok.
Your help is greatly appreciated.
Nov 13, 2017
Chris Conti
agent
wrote
Can you send in your light for service?
Nov 13, 2017
Jason Bruno
wrote
I could, but I think it is most likely the controller board. When I had the issue with the fans above, when I opened it up, what I found was the fan wires on the controller board were not tucked into the sides and were resting on top of the first light. The wires melted and they ended on touching each other. It was what was causing the short and strange behavior when the fans tried to turn on.
I have a feeling the controller board after being shorted just eventually gave out. Might be easier to just buy a new controller board and give it a try?
I realize it could be a problem with the other 2 driver boards, but based on the root cause of the original problem seems like the issue would be with the controller board.
Thoughts?
I have a feeling the controller board after being shorted just eventually gave out. Might be easier to just buy a new controller board and give it a try?
I realize it could be a problem with the other 2 driver boards, but based on the root cause of the original problem seems like the issue would be with the controller board.
Thoughts?
Nov 14, 2017
Chris Conti
agent
wrote
Please confirm your address and I'll have a controller board sent to you.
Nov 14, 2017
Jason Bruno
wrote
Thank you for your outstanding support. I really love these lights and your support has been great!!
3601 Wynwood Cove
Collierville, TN 38017
3601 Wynwood Cove
Collierville, TN 38017
Nov 14, 2017
Chris Conti
agent
wrote
Happy to help, the part will ship out by tomorrow.
Nov 20, 2017
Jason Bruno
wrote
Wanted to provide an update. That control board did the trick. Everything is back up and operational. Thank you for the great help and support. Very much appreciated!!
Jason
Jason
Nov 21, 2017
Angie Brumfield
agent
wrote
Glad we could help!