Oct 17, 2014
Angie Harrison
wrote
The pump I have for my octopus skimmer is not spinning very well and I'd like to get a replacement. I'm not sure which pump to order because I'm not finding the exact model number. I purchased my skimmer from bulk reef supply. Can you provide me with the correct pump to order? Can I order directly from you? Where are you located, and how long do you think it'll take to get to Oregon? Right now the pump is working but I have it assembled loosely so it will spin. I have cleaned it about every six months but I've had it for about two years so maybe that's just the end-of-life. Also I have it outside of myself is it possible to put the skimmer in myself to save space? Thank you so much for your help, Angie Harrison
Reply
12 Answers
Oct 18, 2014
Carlos
agent
wrote
How old is the skimmer? What pump did it come with? Can you attach pictures of the pump that originally came with the skimmer?
I want to say that you need the Aquatrance 1000S pump (http://www.coralvue.com/aquatrance-1000-skimmer-pump) but would like to verify by looking at the pump you currently have.
I want to say that you need the Aquatrance 1000S pump (http://www.coralvue.com/aquatrance-1000-skimmer-pump) but would like to verify by looking at the pump you currently have.
Oct 20, 2014
Angie Harrison
wrote
Thank you for such a fast response, the skimmer is about two years old I think. Here are couple pictures of the pump and skimmer.
Oct 20, 2014
Carlos
agent
wrote
Yes, looks like you have the OTP with the large gray output. You will need the following replacement pump.
http://www.coralvue.com/aquatrance-1000-skimmer-pump
You will also need to specify the DNW-110 adapter to retrofit the new pump to your skimmer.
http://www.coralvue.com/aquatrance-1000-skimmer-pump
You will also need to specify the DNW-110 adapter to retrofit the new pump to your skimmer.
Oct 27, 2014
Angie Harrison
wrote
Can you respond with a number I can call to order the pump? Ive tried to order on your site and it is not working. The cart is not updating. Thank you.
Oct 27, 2014
Carlos
agent
wrote
Where are you located?
Oct 27, 2014
Angie Harrison
wrote
Beaverton, OR
Oct 27, 2014
Carlos
agent
wrote
You can call our sales department at 985-781-9078
Oct 27, 2014
Angie Harrison
wrote
Your phone system is not responding, it keeps bringing me back to the main menu. :)
Oct 27, 2014
Angie Harrison
wrote
never mind just got through
Oct 27, 2014
Carlos
agent
wrote
I just called our system using my cellphone and it worked fine. Please make sure that you select the parts department (option 1)
Nov 04, 2014
Angie Harrison
wrote
The pump came, and does not connect. According to the diagram online, the attachment kit ( female 1") should just slip on to the input point on this pump ( it is 1/2" female), with only needing a black ring to secure. It does not fot it, is too big. I tried to get an adapeter, and I broke the ceramic post during the process. I am very frustrated. I've gone a week with out a skimmer. I just spent over $100 to get a replacement that did not work. I will take a picture and sent it via email. Please advise...
Nov 05, 2014
Carlos
agent
wrote
I am sorry for the inconvenience. I got the picture you sent and we will be sending you the right volute for the pump. This will allow you to hook up the pump with no issues. The replacements department will update your ticket with tracking information as soon as it becomes available. They will be shipping out the volute today.