Jan 25, 2017
Michael Hartmann
wrote
In each pod, six lights work (including 2 blues), but the other seven don't. What can do to fix them?
Reply
12 Answers
Jan 26, 2017
Chris Conti
agent
wrote
I believe one or more of the LED boards may have a bad chip that is draining the power on the blue channel. Please let me know if you are willing to open up the Razor, remove the lens cover and take photos of all three LED boards.
Razor service manual attached.
Razor service manual attached.
Jan 26, 2017
Michael Hartmann
wrote
Sure, I'll do it Saturday and post the pictures. Thank you for replying.
Jan 27, 2017
Chris Conti
agent
wrote
Thanks, I'll keep a lookout for your reply.
Jan 29, 2017
Michael Hartmann
wrote
Photos of each individual board, all three boards in one photo, and the RAZOR illuminated with a setting of 100% so you can see what lights are out.
Jan 30, 2017
Chris Conti
agent
wrote
I recommend replacing the LED pads.
If you are willing to send in for service we will replace all LED pads and upgrade to the 120 degree reflectors for $100.00 + return shipping.
Otherwise you can purchase the LED pads / reflectors and install yourself.
http://www.coralvue.com/maxspect-razor-15000k-led-pad
http://www.coralvue.com/maxspect-razor-r420r-120-degree-white-reflector
The 15000K version replaced the 16000K.
If you are willing to send in for service we will replace all LED pads and upgrade to the 120 degree reflectors for $100.00 + return shipping.
Otherwise you can purchase the LED pads / reflectors and install yourself.
http://www.coralvue.com/maxspect-razor-15000k-led-pad
http://www.coralvue.com/maxspect-razor-r420r-120-degree-white-reflector
The 15000K version replaced the 16000K.
Jan 30, 2017
Michael Hartmann
wrote
I'd like to send it in for service. Where do I send it? Do I enclose a check or pay by credit card? About how long will it take to get it back to me?
Jan 30, 2017
Chris Conti
agent
wrote
Please return to:
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 7603
Please include a note with your return address, email address, phone number and a brief description of the problems. Out of warranty repairs are $100.00 not including return shipping.
Do not send the power supply or mounting hardware. Turnaround time is 2 days in our service center.
I will send a payment link when service is completed.
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 7603
Please include a note with your return address, email address, phone number and a brief description of the problems. Out of warranty repairs are $100.00 not including return shipping.
Do not send the power supply or mounting hardware. Turnaround time is 2 days in our service center.
I will send a payment link when service is completed.
Feb 13, 2017
Chris Conti
agent
wrote
Your Razor is all set and ready to go, please follow the link below to pay for the repair. Repair fee includes return shipping:
http://www.coralvue.com/maxspect-razor-repair-service
RMA# 7603
http://www.coralvue.com/maxspect-razor-repair-service
RMA# 7603
Feb 13, 2017
Michael Hartmann
wrote
Thanks! I just paid with PayPal. Looking forward to lighting up the aquarium the right way again.
Feb 13, 2017
Chris Conti
agent
wrote
Thanks, we'll get this right out for you!
Feb 17, 2017
Michael Hartmann
wrote
Got my light back a couple of days ago and set it up over the aquarium. Everything is working great. Thank you!
Feb 17, 2017
Chris Conti
agent
wrote
Awesome, good to hear! Thanks for the update.