Apr 10, 2014
mike heinz
wrote
Started a new saltwater acct today customer has a RQ hang on the back that fits his tank nice. Needs new pumps they were shorting out... I have it at my house don't see any numbers on it. Its a double collection cup with a center drain need new pump. 717-599-2122
Reply
7 Answers
Apr 10, 2014
mike heinz
wrote
On my own tank at home if got a 150 classic in my own tank at home when I shut it off to feed it doesn't restart motor just churns have to lift out of water to restart ever time
Apr 11, 2014
Carlos
agent
wrote
Sorry for the inconvenience.e Have you taken the pump apart to see if there is anything wrong with the impeller?
Apr 12, 2014
mike heinz
wrote
No customer threw out pumps all ready. Just need new pumps for it if available
Apr 13, 2014
Carlos
agent
wrote
Hmm, did the customer save the serial number of the pump? I need that to start the warranty claim. Please use the "Submit a Ticket" link and be sure to include the model and serial number of the pump along with proof of purchase.
Apr 14, 2014
mike heinz
wrote
Just need a phone call 717-599-2122 please
Apr 14, 2014
Carlos
agent
wrote
Without the serial number I cannot do anything about the pump. In order for me to start the warranty claim, I need the serial number on the back of the pump. Otherwise, the customer will need to purchase a new pump.
Jul 16, 2014
System
wrote
Your ticket has been closed and marked as resolved due to inactivity. If this is not the case, just reply to this email to reopen the ticket.