Aug 19, 2014
Andy casper
wrote
I got the 16000k razor and the blues don't work. What do I need to do to get th fixed.
Reply
19 Answers
Aug 20, 2014
Chris Conti
agent
wrote
Andy,
Can you return the Razor to us for service?
Chris
Can you return the Razor to us for service?
Chris
Aug 21, 2014
Andy casper
wrote
Where do I need to send them to and how much will this cost?
Aug 21, 2014
Andy casper
wrote
I got them to work and now the whites don't work. I wiggled the power cord going in and they worked for a little and now the whites don't work but the blues do.
Aug 21, 2014
Andy casper
wrote
Just wiggled the plug and working now. Think it could be the board.
Aug 22, 2014
Chris Conti
agent
wrote
Andy,
The power cord connector may be lose inside the Razor. Can you please open up the unit and check the connection? Razor service manual attached.
Chris
The power cord connector may be lose inside the Razor. Can you please open up the unit and check the connection? Razor service manual attached.
Chris
Aug 22, 2014
Andy casper
wrote
I made sure it was tight and it was
Aug 25, 2014
Chris Conti
agent
wrote
Andy,
Can you return your Razor to us for service?
Chris
Can you return your Razor to us for service?
Chris
Aug 25, 2014
Andy casper
wrote
I can't send them. There the only lights I got. You think it might be the board?
Sep 02, 2014
Chris Conti
agent
wrote
Send me your address and I'll ship a replacement Driver Board.
Jan 11, 2015
jaytee
wrote
I'm having the same issue with my whites and fans. What do I do?
Jan 11, 2015
Chris Conti
agent
wrote
I suggest returning to us for service.
Jan 15, 2015
jaytee
wrote
hi chris
where do I send my light and how long will it take. Or can you just send me the replacement piece.
thanks Jaytee
where do I send my light and how long will it take. Or can you just send me the replacement piece.
thanks Jaytee
Jan 15, 2015
Chris Conti
agent
wrote
Please return to:
CoralVue
38190 Commercial Ct.
Slidell, LA 70458
RMA# 7212
Please include a note with your return address, email address, phone number and a brief description of the problems. Also, please include a copy of your purchase receipt, the Razor has a one year warranty.
CoralVue
38190 Commercial Ct.
Slidell, LA 70458
RMA# 7212
Please include a note with your return address, email address, phone number and a brief description of the problems. Also, please include a copy of your purchase receipt, the Razor has a one year warranty.
Feb 02, 2015
jaytee
wrote
chris
I sent my light in for repair and was wondering how long till
i get it back.
I sent my light in for repair and was wondering how long till
i get it back.
Feb 03, 2015
Chris Conti
agent
wrote
Andy,
The service dept. doesn't show anything received under Casper, could it have been sent in under another name?
Chris
The service dept. doesn't show anything received under Casper, could it have been sent in under another name?
Chris
Feb 03, 2015
jaytee
wrote
Sorry Chris
It should be under Trevino . I just started writing on this because I had the same issue.
RMA 7212
It should be under Trevino . I just started writing on this because I had the same issue.
RMA 7212
Feb 03, 2015
Chris Conti
agent
wrote
Already repaired, technician says out of warranty. Charges are $100.00 + shipping, please call me tomorrow with your credit card info.
985-718-1465 Chris
985-718-1465 Chris
Feb 03, 2015
jaytee
wrote
Ok
Thanks
Thanks
Feb 06, 2015
Tonya O.
agent
wrote
USPS
9405510200793450073965