Burned out LEDs + no actinics

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Jun 27, 2014
njschor wrote
I have a Razor 160 Watt lighting system that I have had for about a year and a half.

Yesterday, the Blue actinics in the 4 corners of each panel would not come on and I noticed that several of the LEDs were melted. Not sure what I should do. Any advice would be appreciated. I will try to attach pics.

Thanks,
Nick Schor njschor@hotmail.com
no actinics.jpg
melted.jpg
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9 Answers
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Jun 30, 2014
Chris Conti agent wrote
Nick,

I recommend returning your Razor to us for service:

Please return to:

CoralVue
38190 Commercial Ct.
Slidell, LA 70458
RMA# 7140

Please include a note with your return address, email address, phone number and a brief description of the problems.

Chris
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Aug 18, 2014
njschor wrote
Looks like a ticket was opened and then closed regarding this while I was out of town. Is it possible to re-open a ticket for this? I have the unit boxed a ready to ship.

Thanks,
Nick Schor
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Aug 18, 2014
Chris Conti agent wrote
Ticket is reopened, please return at your earliest convenience.

Chris
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Aug 18, 2014
njschor wrote
Will do. Thanks!
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Sep 02, 2014
Chris Conti agent wrote
Nick,

Your Razor has been repaired, charges are $100.00 + return shipping. Please reply with your credit card number and exp. date or call me with the info.

985-607-8655

Chris
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Sep 04, 2014
Chris Conti agent wrote
FEDEX
522614708928

Inv_34738_from_CV_INDUSTRIES_3396.pdf
Feb 12, 2015
lizette wrote
This is exactly what is happening to my 16k Razor! Am I able to make the repairs myself with parts you send me or do i HAVE to send the lights in. I'm afraid my corals won't survive a long period without the LED lights.

Lizette
Feb 12, 2015
lizette wrote
BTW you my want to delete njschor's credit card information above!
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Feb 13, 2015
Chris Conti agent wrote
Please create a new ticket so we can track everything properly.

Chris