Mar 01, 2020
J
wrote
Blue pump light is on. Red light keeps flashing. Auto filler not filling up tank. Has been reset by button as well as by unplugging all connections and then unplugged in with same effects. All connections checked. Water is in the jug. Pump submerged. Siphon connection is above the water in the jug. Water in tank is not at the sensor line. Sensors have been scrubbed and cleaned with RODI water to ensure no salt or algae build up.
Reply
4 Answers
Mar 02, 2020
Angie Brumfield
agent
wrote
Please go to: https://support.coralvue.com/submit_ticket and submit a ticket for warranty and troubleshooting support.
May 12, 2020
jamesallbright
wrote
I found that whole you wait unplugging the whit sensor will allow it to work normal. Makes me nervous but at least it works for now. Angie said shell ship a new controller and sensor, but is the new sensor gonna fail and will it be a different color so i can tell which i wire im chasing? Who knows but i thought i was buying quality because of the high price but i guess the high price bought quality customer service, just not a quality product unfortunately.
Dec 11, 2020
Michael Heinrich
wrote
I cant find my receipt or model number. but i created an account and did warranty but my device doesnt show. im having the exact same problem
Dec 13, 2020
Angie Brumfield
agent
wrote
Can you please go to the Coralvue support page and submit a ticket for this issue? We will then troubleshoot and warranty your product for you if needed.