Hang on skimmer

Apr 15, 2017

Donna Stegman wrote

I have the external hang in back skimmer and the electric cord on the pump broke off in the water and apparrently shocked the tank and all the fish died??
I am very upset and obviously need the pump part of the skimmer replaced. What do I do?

4 Answers

Apr 17, 2017

Angie Brumfield agent wrote

Hi Donna,

Please provide us with the following:

1. Proof of purchase (PDF, JPG, GIF or PNG format)
2. Serial number on the back of the pump
3. Current shipping address

Thanks,

Angie Brumfield
Coralvue

Apr 18, 2017

Carlos agent wrote

Donna,

I deleted your last post as this is a public forum and anybody has access to it. Please start a private ticket (right column) and provide us with the information so we can get your issue resolved.

Sorry for the inconvenience.

Apr 18, 2017

Carlos agent wrote

I deleted your last post again as this is a public forum and you are putting personal information that should not be here. PLEASE start a private ticket so one of our reps can get your information privately and work in solving your issue. DO NOT put private information here as EVERYBODY has access to it.

Apr 18, 2017

Kurt Steiger wrote

I have the same problem the pump on my BH 2000 hob skimmer. I was using the skimmer in sump the cord became brittle and cracked shorting out the pump fortunately it tripped the GFI and I didn't lose any fish Coral or get electrocuted.