pump replacement

Jan 20, 2014

David Wolfe wrote

Hello,

I bought a reef octopus bh 1000 and the pump stopped working after about three months. It still moves a little bit of water, but no bubbles. What is the process to get a new one?

7 Answers

Jan 20, 2014

Carlos agent wrote

Have you taken the pump apart and inspected the impeller? Check it and see if there are any signs of scratches or cracks. You may only need a new impeller if that is the case.

Jan 20, 2014

David Wolfe wrote

I took it apart and cleaned it, but I didn't notice anything wrong with the impeller when I had it apart.

Jan 21, 2014

Carlos agent wrote

What is your tank's salinity? How old is your tank?

Jan 22, 2014

David Wolfe wrote

The salinity is 1.021 and its about 4 or 5 months old. The pump worked before and then it just quit. If I can't get a replacement in a reasonable time, I will just pay for a new one - I was just hoping it might be an easy process. Is it the Aquatrance 1000 s?

Jan 22, 2014

Carlos agent wrote

David,

Please start a ticket using the "Submit a Ticket" form and make sure to fill out ALL information and include proof of purchase (use paperclip to attach file).

Once we receive all necessary information, we will start the warranty process.

Regards,

Carlos
CoralVue

Jan 22, 2014

David Wolfe wrote

Thanks anyway,

but its just not worth the trouble of getting a copy of the receipt from BRS and I need it for my tank right away. Is it an aquatrance 1000s?

Jan 22, 2014

Carlos agent wrote

David,

You have the BH-1000 that came with an OTP 1000 pump. The new BH-1000 come with the Aquatrance 1000S pump but those skimmers are not in stock yet.

You can purchase a replacement OTP-1000 by using this link:

http://www.coralvue.com/reef-octopus-otp1000gt-skimmer-pump