Nov 24, 2014
Phil Tomaskovic
wrote
I am constantly always having to reset (unplug) my ATO every couple days. It will do the kind of slow triple beep with the blue led.. I follow the directions for setting it up above the water level and then slide it back down to where I want my level in the sump to be and it stops filling after a few seconds. It works fine but then in 2-3 days I have to start over because of the stupid beeping!. I also thought the firmware was changed so that the alarm was not audible and just flashed? That would at least make it somewhat tolerable.
Reply
21 Answers
Nov 25, 2014
Carlos
agent
wrote
Is the unit installed on the sump or the tank itself? Blue light usually means that the controller head and magnet are misaligned or that there are some bubbles or algae obstructing the light from entering the wet side causing the controller to error out.
Nov 25, 2014
Phil Tomaskovic
wrote
It's on the sump since the water level of the tank stays constant with evaporation. Does the sump being in semi- darkness under the stand with doors closed matter? I would think not since it does fill and keep the level constant..
Algae doesn't grow on the sump walls due to the lack of light, Don't see bubbles either.
Every week when I do a water change, I need to unplug the ato since the water level drops in the sump until I replace the new water and I don't want the salinity to drop.
Algae doesn't grow on the sump walls due to the lack of light, Don't see bubbles either.
Every week when I do a water change, I need to unplug the ato since the water level drops in the sump until I replace the new water and I don't want the salinity to drop.
Nov 25, 2014
Carlos
agent
wrote
Thank you. Please use the "Submit a Ticket" link on the right and make sure to include proof of purchase and your shipping information.
Nov 25, 2014
Phil Tomaskovic
wrote
Thanks I just copied the email confirmation of my order into the message and did the submit. It wouldn't let me attach a .msg or .txt file
Nov 25, 2014
Carlos
agent
wrote
That is correct. I will only take PDF files or image files such as JPG, GIF or PNG.
Jul 17, 2015
Chad Harris
wrote
I am having the exact same problem with my ATO. It works for about 12-24 hours and I am constantly having to reset it.
Jul 17, 2015
Carlos
agent
wrote
How old is the Smart ATO? Is it brand new and only a couple of days old?
Jul 17, 2015
Chad Harris
wrote
It was purchased and installed in June 2015. It hasn't worked correctly since purchasing. I contacted the seller on eBay and they asked that I submit a ticket to Coralvue.
Jul 17, 2015
Carlos
agent
wrote
Please go ahead and start a ticket using the link located to the right. Be sure to include proof of purchase.
Aug 15, 2015
Debbie Bishop Gaither
wrote
I am having a similar problem, but I get a red flashing light and the beeping.
I have to unplug it together it to stop. Then yesterday I came home and it not run and the water was down about two quarts.
I have to unplug it together it to stop. Then yesterday I came home and it not run and the water was down about two quarts.
Aug 16, 2015
Carlos
agent
wrote
Is the flashing slowly or is it flickering fast?
Please remove the wet side magnet and make sure that there is no debris stuck to the prism. The error you describe usually happens when the prism is dirty and needs to be cleaned.
Please remove the wet side magnet and make sure that there is no debris stuck to the prism. The error you describe usually happens when the prism is dirty and needs to be cleaned.
Aug 19, 2015
Debbie Bishop Gaither
wrote
I cleaned the prism and it did it again today.
I am not sure if the light is fast or slow. I can just say it's steady.
I am not sure if the light is fast or slow. I can just say it's steady.
Aug 20, 2015
Carlos
agent
wrote
Please go ahead and submit a ticket using the links on the right. Be sure to include proof of purchase as well as your shipping address.
Aug 20, 2015
Debbie Bishop Gaither
wrote
Well, I guess I'm out of luck. I bought it used, but the previous owner only used it about 4 months. He took his tank down.
Aug 20, 2015
Debbie Bishop Gaither
wrote
It did it again tonight. It is a slow red flash.
Aug 21, 2015
Jeremy Rykiel
agent
wrote
Check to make sure the wetside prism is clean and fully inserted into the magnet.
Aug 21, 2015
Debbie Bishop Gaither
wrote
I have done that.
If this prism is going to get that dirty every couple of days, then this ATO is useless to me.
I have an AIO tank and I have it set up in the back.
If this is going to do this every couple of days, I will not be able to depend on it when I go on vacation.
If this prism is going to get that dirty every couple of days, then this ATO is useless to me.
I have an AIO tank and I have it set up in the back.
If this is going to do this every couple of days, I will not be able to depend on it when I go on vacation.
Aug 24, 2015
Carlos
agent
wrote
If you use a filter sock, there is no reason why there should be that much debris in your sump. At least not enough to clog up the eye with a few days.
Aug 24, 2015
Debbie Bishop Gaither
wrote
I guess you didn't notice that I have an All In One tank, there is no sump.
Aug 24, 2015
Debbie Bishop Gaither
wrote
Or filter sock.
Aug 24, 2015
Carlos
agent
wrote
Please head over to www.coralvue.com/support and submit a ticket. Be sure to include pictures of the setup so we can see how the unit is installed.