Mar 09, 2021
Spencer Atkinson
wrote
This is a great product, the withdraw is the pumps. I currently have a whole entire system sitting because all 3 pumps have died. At 200 bucks a little disappointed.
Reply
15 Answers
Mar 10, 2021
Tonya O.
agent
wrote
Hello Spencer,
I apologize for the issues your having. I will be happy to help get the problem solved.
Please provide us with the following:
1. Proof of purchase with purchase date (PDF, JPG, GIF or PNG format)
2. Current shipping address
Once I receive your proof of purchase I will be able to send you out replacement pumps as long as the unit is still covered under warranty.
I apologize for the issues your having. I will be happy to help get the problem solved.
Please provide us with the following:
1. Proof of purchase with purchase date (PDF, JPG, GIF or PNG format)
2. Current shipping address
Once I receive your proof of purchase I will be able to send you out replacement pumps as long as the unit is still covered under warranty.
Mar 10, 2021
Spencer Atkinson
wrote
2210 danville street hopewell va 23860
I have attached pictures of both units purchased and also of where I have bought replacement pumps. I have purchased more but can not find receipts. The product is great but the sensors mess up and don't stop when water changing. The pumps die often. Over all would not purchase again. Can you just send a new system and I send you the one that keeps burning pumps up. I really do not want to have to purchase a third just to see if it is the system or just pumps. Please let me know.
Thanks
I have attached pictures of both units purchased and also of where I have bought replacement pumps. I have purchased more but can not find receipts. The product is great but the sensors mess up and don't stop when water changing. The pumps die often. Over all would not purchase again. Can you just send a new system and I send you the one that keeps burning pumps up. I really do not want to have to purchase a third just to see if it is the system or just pumps. Please let me know.
Thanks
Mar 10, 2021
Tonya O.
agent
wrote
Hello Spencer,
I understand your frustration. Unfortunately, I am unable to send you a new unit, You could always send the unit into us for repair or I could send you replacement pumps. If you would like to send the unit in for a repair I would be happy to send you the information to do so. Please let me know what you would like to do.
I understand your frustration. Unfortunately, I am unable to send you a new unit, You could always send the unit into us for repair or I could send you replacement pumps. If you would like to send the unit in for a repair I would be happy to send you the information to do so. Please let me know what you would like to do.
Mar 10, 2021
Spencer Atkinson
wrote
Please send pumps, I have the whole unit down to all dead pumps.
Mar 10, 2021
Tonya O.
agent
wrote
Have you tried the pumps on different ports to make sure its the pumps?
Mar 10, 2021
Spencer Atkinson
wrote
Yes, I have tried that. On both controllers. The pumps just die. When they don't work I try it on a other controller to confirm it is dead.
Mar 10, 2021
Tonya O.
agent
wrote
What is a good shipping address?
Mar 10, 2021
Spencer Atkinson
wrote
2210 danville street hopewell va 23860
Mar 10, 2021
Tonya O.
agent
wrote
I'm going to get you replacement pumps sent out. However if you have any other issues with these units you will have to send them in for repair.
Mar 10, 2021
Spencer Atkinson
wrote
Are you sending replacement pumps for both units? I would suggest doing so as they last about 3 months and die.
Mar 10, 2021
Tonya O.
agent
wrote
Only 3 of the pumps are dead correct?
Mar 10, 2021
Spencer Atkinson
wrote
I have paid for 6 additional pumps over the last year and I have 5 dead.
Mar 10, 2021
Tonya O.
agent
wrote
I'm going to send you out replacements for the dead pumps. However if you have any more pumps die you will have to send the unit and pumps in for a repair.
Mar 10, 2021
Spencer Atkinson
wrote
Thank you!
Mar 10, 2021
Tonya O.
agent
wrote
Your replacement has been sent out. You will receive an email with the tracking information. Have a wonderful day.