Nov 07, 2022
Jacob
wrote
Hi
Nearly a year ago I've bought kamoer f4 pro pump . Everything was fine until my phone has stopped working and get a new one . There is no chance to connect this pump with my android phone ( my router is working on both 2.4 and 5ghz ) or new ipad . I have same pump but DD and there was no problems to connect it
I have tried to connect it via router, hot spot . It's going to 60% and nothing after
Once pump was connected but it says on screen that this device cannot be added to this app and I need to contact after sales . When I touch the screen once again it says token not found
Do you have any tips how to sort it ?
Jacob
Nearly a year ago I've bought kamoer f4 pro pump . Everything was fine until my phone has stopped working and get a new one . There is no chance to connect this pump with my android phone ( my router is working on both 2.4 and 5ghz ) or new ipad . I have same pump but DD and there was no problems to connect it
I have tried to connect it via router, hot spot . It's going to 60% and nothing after
Once pump was connected but it says on screen that this device cannot be added to this app and I need to contact after sales . When I touch the screen once again it says token not found
Do you have any tips how to sort it ?
Jacob
Reply
3 Answers
Nov 08, 2022
Jeremy Rykiel
agent
wrote
Sorry for the issues you are having but we are the US distributor for Kamoer. Please contact D-D or your area Kamoer distributor to help you with the issue you are faced with as they are best equipped to offer proper advice for your product. For what it's worth the 60% is a common issue with older firmware on the Kamoer doser and/or an unstable WiFi signal. Make sure your new mobile device has the discovery of the Kamoer app available and that the mobile device itself is connected to the 2.4ghz. If possible temporarily kill the 5ghz signal till you can rebind your doser to the network.
Nov 08, 2022
Jacob
wrote
Thanks for your reply . I've tried to contact uk distribution center but no success
Can I upgrade firmware using my laptop and can connection on the side of the pump ?
Or can I connect it with my other pump ( it's DD but they are same products ) and then upgrade the firmware?
Can I upgrade firmware using my laptop and can connection on the side of the pump ?
Or can I connect it with my other pump ( it's DD but they are same products ) and then upgrade the firmware?
Nov 08, 2022
Jeremy Rykiel
agent
wrote
D-D uses a different App than the US territory. Sorry, I am only aware of updating the firmware from the app.