Feb 26, 2023
Ian McClelland
wrote
I cannot log on to the kamoer Iphone app. When I try to reset the password the password reset sms message is never sent or received.
Reply
3 Answers
Feb 27, 2023
Jeremy Rykiel
agent
wrote
Sorry for the issues you are having. If you have not done so already reset your password at the login screen. (https://d.pr/i/WhlWxX) If you have done this and never get a response, please submit a support ticket at support.coralvue.com so the support staff can collect your account information and help with the login issue you are having.
Feb 27, 2023
Ian McClelland
wrote
Yes i have done that but never get a response. 1(814)2429081 is my phone number.
Feb 27, 2023
Jeremy Rykiel
agent
wrote
Sorry I could not locate any ticket under your name within our support portal. If you would like to provide me with the ticket number I would be happy to look into your issue further but it appears that the Kamoer API servers are down which appears to be affecting the ability to reset the password transaction. We are waiting for an update from Kamoer on when the servers will be back online. Sorry for the inconvenience and thank you for your understanding.