Mar 14, 2021
wrote
Hello
My unit does not power on my pumps. The unit shows it's trying to turn the pumps on but nothing happens. I believe I am outside the warranty period. Due to covid I was not able to set up my aquarium and I did not find out the unit is defective until very late. Please let me know what my options are to fix this unit.
Thanks
My unit does not power on my pumps. The unit shows it's trying to turn the pumps on but nothing happens. I believe I am outside the warranty period. Due to covid I was not able to set up my aquarium and I did not find out the unit is defective until very late. Please let me know what my options are to fix this unit.
Thanks
Reply
11 Answers
Mar 15, 2021
Tonya O.
agent
wrote
Hello,
It does look like your unit it out of warranty,
The controller is on but the pumps aren't working correct?
It does look like your unit it out of warranty,
The controller is on but the pumps aren't working correct?
Mar 15, 2021
wrote
Yes the unit powers on and seems to be trying to get the pumps to work but they don't, I tried different pumps in different ports none work however
Mar 15, 2021
Tonya O.
agent
wrote
Hello,
It sounds to me like the pumps may be faulty. What is a good shipping address and I will get you replacement pumps sent out.
It sounds to me like the pumps may be faulty. What is a good shipping address and I will get you replacement pumps sent out.
Mar 15, 2021
wrote
817 plymouth rd
North brunswick, NJ 08902
Do you think it could be all three pumps at once?
Thanks for your support!
North brunswick, NJ 08902
Do you think it could be all three pumps at once?
Thanks for your support!
Mar 15, 2021
Tonya O.
agent
wrote
Its not common for them to all go out at the same time But it can happen. If you have any other issues with this unit you will need to purchase replacement parts.
Mar 16, 2021
wrote
Can you send me an invoice for the replacement parts or a repair estimate?
Mar 16, 2021
Tonya O.
agent
wrote
A replacement controller would be $54.99. The pumps are $23.00. The repair pricing depends on what has to be done to the unit and also what parts have to be replaced.
Mar 16, 2021
wrote
Can you tell me the manufacturer warranty details here please, I am able to get extended warranty coverage through my credit card.
Thanks
Thanks
Mar 17, 2021
Tonya O.
agent
wrote
1. Limited warranty is provided by AUTOAQUA only if your AUTOAQUA Product
("Product") was purchased from an authorized distributor or an authorized reseller.
2. All warranty repairs or replacement are performed by the authorized distributor or
authorized reseller in the region where the Product was first shipped by AUTOAQUA.
3. The limited warranty is valid for a period of 1 year under proper installation and
normal use from the date of the original purchase listed on the proof of
purchase or sales receipt.
4. In the event of a limited warranty claim, proof of purchase or sales receipt
(issued to the original purchaser) is required.
Unfortunately at this time we do not offer any type of extended warranty. I so apologize for the inconvenience.
Mar 17, 2021
wrote
Please email me an invoice for a new controller.
Mar 17, 2021
Tonya O.
agent
wrote
I have sent you an email.