Nov 30, 2016
Bryant
wrote
Hi there,
I've spent a few days trying to figure out how to deal with a light that almost caught fire due to the wrong part being installed at the factory (inductor). How do I go about getting this taken care of?
It's a serious fire hazard and there are kids in the house.
Please advise on how to get Maxspect to fix this issue ASAP
Please and thanks in advance
I've spent a few days trying to figure out how to deal with a light that almost caught fire due to the wrong part being installed at the factory (inductor). How do I go about getting this taken care of?
It's a serious fire hazard and there are kids in the house.
Please advise on how to get Maxspect to fix this issue ASAP
Please and thanks in advance
Reply
7 Answers
Nov 30, 2016
Chris Conti
agent
wrote
Can you send me photos of the affected area?
Nov 30, 2016
Bryant
wrote
Thanks for the reply Chris!
Hopefully this link works, if not I can send it via email if you have one to share
https://imgur.com/Ejopvu7
Hopefully this link works, if not I can send it via email if you have one to share
https://imgur.com/Ejopvu7
Dec 01, 2016
Chris Conti
agent
wrote
One of the driver coils has failed on your Maxspect Razor. We have a kit that I can send you with all of the replacement parts necessary to return your Razor to working condition. The repair is very easy, all that is needed is a Phillips head and small flathead screwdrivers. Otherwise you can return the Razor to us and we will perform the service for you. Please let me know how you would like to proceed.
Your Razors are past the one year warranty period.
Replacement parts to ship to you are $75.00 + shipping, in house service by CoralVue are $100.00 + return shipping. Pricing is for each unit.
Your Razors are past the one year warranty period.
Replacement parts to ship to you are $75.00 + shipping, in house service by CoralVue are $100.00 + return shipping. Pricing is for each unit.
Dec 01, 2016
Bryant
wrote
Hi Chris. Thanks again for the reply.
I'm under the impression that this should be something that Maxspect should cover. Even though it's beyond the warranty period I've read in several forums that maxspect apologized that was an error in the component used (inductor material).
Here's one example where the part was replaced beyond warranty, even including the LED pucks, which I'm not asking for...
http://www.reef2reef.com/threads/maxspect-great-costumer-service.229045/#post-2662386
It's not a monetary issue, it's the principal. I have no issue with replacing the components myself, even just replacing the faulty inductor
Cheers
I'm under the impression that this should be something that Maxspect should cover. Even though it's beyond the warranty period I've read in several forums that maxspect apologized that was an error in the component used (inductor material).
Here's one example where the part was replaced beyond warranty, even including the LED pucks, which I'm not asking for...
http://www.reef2reef.com/threads/maxspect-great-costumer-service.229045/#post-2662386
It's not a monetary issue, it's the principal. I have no issue with replacing the components myself, even just replacing the faulty inductor
Cheers
Dec 01, 2016
Chris Conti
agent
wrote
I can send you the parts if you're ok with replacement. Please reply with your address.
Dec 01, 2016
Bryant
wrote
That would be awesome, thank you so much.
Do you have an email to send my address to? I'd rather not post it here :)
Do you have an email to send my address to? I'd rather not post it here :)
Dec 01, 2016
Chris Conti
agent
wrote
chris@coralvue.com